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Doing fine until the morning of departure
Opinión escrita el 28 de Julio de 2021
Seemed fine initially. Problem was with departure. Facing a 10 hour trip, we got up early to check out at 5:30. No one at desk, everything was dark. Breakfast was not started until 6:00 so cold eggs and sausage, no milk, no fruit except bananas, no salt & pepper, trashcans had not been emptied from the day before. We asked for milk at 6:10 so we could at least eat cereal and get on our way. Ten minutes later, no milk, we didn't even see her anywhere. We walked out, got our luggage around, stopped at the desk to check out, no one there. We had to go to the kitchen to tell her to check us out. Only one person to do everything? She wasn't even friendly, nor did she at least apologize. This happened on the morning of July 28. I think management needs to check this out, because we've never had such an experience such as that in our 50 years of traveling and staying at Marriott hotels.
Great place to stay in Goshen
Opinión escrita el 2 de Junio de 2021
The Fairfield Inn in Goshen was an excellent choice. It was clean, quiet, and comfortable. They had a special cleaning arrangement due to Covid—they only came into the room after 3 days to swap out towels and then after a week to clean the room (note that you could request new towels at the desk earlier than the 3 days). I actually prefer this arrangement.
Interesting note: In addition to room-darkening curtains, the window had a full-length blind that was light-diffusing. So we could keep the window covered but still have the benefit of some sunlight. This blind was decorated in a pattern that looked as if you were staring straight up into a forest canopy. With the light coming through it, it gave a nice nature feel to the window.
Beds: The beds were quite comfortable, although they have those crazy hotel pillows that fluff up super big and then as soon as you rest your head on them they flatten to almost nothing. The bedding was a single sheet and a duvet, so if you like blankets with weight to them, bring your own.
Breakfast: The breakfast room was also rearranged due to Covid. They still had an assortment of hot and cold foods, but a single staff member served each patron individually. I never had a problem with the timing of this, but if a lot of people arrived at breakfast at once, I’m not sure how well it would work. The food was typical Marriott hot breakfast quality. I just felt sorry for the staff member who was doing an excellent job but was being run off her feet between the kitchen and the serving. I requested a tray so that I could carry breakfast for 3 people up to our room. They had a tray handy, and the server knew how to do things like cover plates so that they were stackable.
Temperature: The room temperature is controlled by a wall thermostat. We were there when it was quite warm out, and the AC worked great. A bit noisy, as is the custom with most hotel heating and cooling units, but it was at least consistent noise, and we could ignore it with no problem.
Noise: The hotel was super quiet. I’m not sure if this was the nature of the building (I believe it is fairly new), lack of other guests (the parking lot was full, but I almost never saw a soul in the breakfast area or halls), or just age of guests (the few others I did see were uniformly adults). In any case, we were never bothered by noise from adjacent rooms (we did see hotel staff cleaning those rooms, so there must have been people in them) or slamming doors.
Bathroom: The bathroom was very clean, but it was a mix of nice touches and problems. The short wall of the shower across from the shower head had a shelf running the length. This was a perfect place to set shampoos and soaps for multiple people. It was the right length and depth, and it kept everything out of the shower spray. I now wonder why ALL hotels don’t have this. The bathroom was also a good size, included several wall hooks, and was very well lit. Three primary problems: (1) The inner shower curtain was just a tad short and had magnets. We had to be very careful with the placement of those magnets or water could escape during a shower. (2) The sink faucet was too short for the size of the basin. It only stuck out about an inch into the basin (which was a very generous size). This meant that it was difficult to keep from bumping your hands against the back of the sink, and water tended to collect on the counter around the neck of the faucet. This water then slowly crept across the whole side of the counter top, wetting anything you might leave sitting there. (3) In this age of encouraging people to re-use towels, I find it a shame that a newish hotel would not have included more towel bars. There was the typical bar unit above the toilet (let’s be honest—if you want towels to dry, you can’t really use that for multiple towels despite there being multiple bars), and that’s it. With three people in our room, we had to hang towels over the shower curtain rod and on coat closet hooks. There was a very large, very blank wall at one end of the bathroom that would have been perfect for one or two towel bars.
Overall, I strongly recommend this hotel to anyone traveling to Goshen.
Opinión escrita el 2 de Mayo de 2021
During a recent stay at this property, my father-in-law slipped and fell in the shower. He fell so hard that it broke the step in the shower into two pieces. While the night attendant tried to assist, which was helpful, they ended up having to call the paramedics because they could not lift him out of the shower where there was a vast amount of urine and blood.
I’m so disappointed with how the local manager dealt with this. Jennifer never called us to check in on him, we had to call her. She never offered to comp his room and never offered to pay, on site, for the medical supplies we had to purchase to treat his wounds. My wife, being a registered nurse, thankfully was able to walk across the street to a drug store and purchase a walker for him just so he could walk along with bandages and gauze for his wounds.
There is no doubt these things happen in life with elderly parents, I just wish the management team would have been more proactive in their approach instead of saying, “we’ll send all of this to corporate and you’ll be hearing from them...”
The right thing for them to have done was to comp his room, reimburse on the spot for the medical supplies that were required to treat him (which they took a copy of the receipt) and asked to see pictures of his wounds.
I’ve been a Marriott gold member for over a decade and was so disappointed how they handled this situation. Hopefully we’ll hear from the Marriott Corporate Team but I doubt it...
If you do stay at this property, be sure to ask them for a non-skid mat for the showers; they are incredibly slick.
No Marriott Reward Perks Here
Opinión escrita el 1 de Enero de 2021
Place is ok and the staff is friendly, but they don’t honor MR Gold upgrades. I can understand if they were full, but it was obvious from the wide open spaces in the parking lot that there were plenty of vacancies...
Still feels brand new
Opinión escrita el 3 de Marzo de 2020
My sister and I stayed here for 2 nights at the end of February. The hotel was beautiful. It still feels brand new (opened July 2019). The room was very nice. Clean, clean, clean. It was modern and the set-up was smart. It pretty much had everything we needed and more. It had plenty of outlets, a fridge, microwave, keurig machine (with coffee), good lighting in the bathroom!, etc, etc... The only thing I found myself needing was a full length mirror. It's like they forgot to install it. LOL! The gym was really nice. It had numerous treadmill/cardio machines, free weights, kettle balls, mats, etc. And just like the rest of the hotel, everything was brand new. There was also a filtered water machine in there, which I used even when I wasn't working out. The room rate included free breakfast. It was a really nice breakfast spread . The staff was friendly and attentive. There is a little area in the lobby that sells drink, snacks, and microwaveable meals, which was convenient. The hotel is also walking distance to a Walgreens and Starbucks. I really like this hotel. My only complaint was the train whistles at night. I had read the other reviews that pointed it out and I didn't want to believe it and/or thought it was just people looking for something to complain about. But, they did bother me one night. I am a very light sleeper. So please take that into consideration. Other than that, I whole-heartedly recommend this hotel. Oh, and they had fresh baked cookies one night!