Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 2043 reviews
I was booked into this hotel by my travel agent who assured me all the hotels were for disabled, I’m in a wheelchair and don’t have legs! I went into the room it was fine, but when I saw the bathroom I went ballistic a 3 inch step to get up, it should have been a wet room, how the hell someone in a wheelchair is supposed to get up a step into a shower is beyond me! I went to reception and told them they said they would bring a ramp, we went back to the room, omg 2 pieces of wood screwed together weren’t even high enough to make a ramp it was extremely dangerous! I then got shown a normal room, guess what flat floor so I thought brilliant it’s tight for my wheelchair but this will be ok! I was really hot, since loosing my limbs I get hot so asked my husband to put the air con on, it was roasting, it wasn’t working so the maintenance came up said, no cold only hot, so off I go to reception again, to be told you will have to open the window, we were at the front on a busy and noisy main road, I lost it and said I’m not staying here, called my travel agent and moved hotels, if you are like me in a wheelchair avoid at all costs But the hotel was clean and pleasant and the lady on the reception was trying to be helpful but it’s Not disabled!
First impressions have not been good. Little prospect of improvement.
We had been invited to upgrade our room for free, which we accepted. Having advised the receptionist that we had arrived by train, he wanted to charge us, as a result of our “free upgrade”, to charge us parking for our car. The fact that we had no car was not an acceptable reason for refusing to pay. With our back packs clearly on our backs, a scruffy Mann apparently a porter, wanted to take our bags. He then followed us to the lift and, once we had pressed the button for our floor, pushed the button for an intermediary floor and left, causing us to stop unnecessarily. The room was horribly stuffy and the air conditioning seemed not to be working. Today it is about 30 degrees outside, unseasonably hot. The same receptionist told us that the hotel would not be switching its air conditioning on for another few months, and that we would jus have to open our windows. Those windows look straight into homes across the narrow road, and are situated close to a noisy road. Trying to sleep is going to be either very noisy or very stuffy. We currently have both windows open and our door open in an attempt to get some air going through. The stuffy smell ha been replaced with traffic fumes but is no cooler. We have another two nights here, sadly. We asked the receptionist how long it should take us, with long legs to walk up to the Alhambra, for our 8.45 tour in the morning. “15 minutes” was his answer. We decided to confirm this, in order to avoid missing our slot, and, even walking at a brisk pace, the walk took 45 minutes. Had we taken his advice, we would have missed our entry slot and the fees that we had paid. A 4-star hotel should not be employing staff who are so unhelpful, worthy of Fawlty Towers. The bed is comfortable, which is something good.
Nice and pleasent room with plenty of space! Good located, just 10 minutes walk to center in the city. Good service from the hotell but scary to drive into the garage if You have a large car. Overall very much for the money!
Average hotel stay
I stayed at the hotel at the beginning of March. Although the staff upon check-in were friendly and helpful, (thanks for helping us find our bearings on the map and for telling us which bus to get up to the Alhambra!) overall, I wasn’t that impressed with the hotel. The location is not the best, it’s an approximate 20 minute walk from the centre, with not much around. Obviously they can’t do much about that, and we chose it, but anyway something to note. The design of the hotel does not aid a good night’s sleep, it’s almost a triangular atrium with the rooms built up around it, so it is noisy. There is a fridge, but no tea or coffee making facilities. The room had a safe but no way to lock it, when we asked about it at reception, we were asked what floor we were on and then told that they will be updating them and we could use the safe at reception. At 11€ per person, per day, we didn’t opt for the breakfast at the hotel, so I can’t comment on the food, but you can certainly spend that on two breakfasts, not one, outside in a café. Good points to note; the room was of a good size and clean, the beds were comfortable, the bathroom had complimentary toiletries, a hairdryer and a decent shower. I had a great time in the city and would recommend Granada as a place to visit.
Nice hotel in Granada.
Fine hotel, well localised, with good installations and very comfortable. Has a proper garage as well. Staff very nice and helpful. My second stay at this hotel. Coming back to Granada will be my choice.