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Horizon Inn works for me
Opinión escrita el 21 de Junio de 2021
Horizon Inn (formerly an America’s Best Value Inn, but the sign says Horizon Inn now) is convenient to I-70 and had a clean room, nice staff, good showers— as no-frills motels go, this is what I was looking for and my stay was just fine.
TERRIBLE TERRIBLE BUSINESS
Opinión escrita el 4 de Junio de 2021
No prices listing meanwhile they want to charge a loyal customer 150 dollars a day or 850 a week plus deposit for a 1 star hotel. Terrible customer service. They are discriminatory as they will treat a loyal good payig customer like trash when a other (higher income) customer comes to stay. Rooms are Knights Inn quality at best. Do not give this business your money. Even have gone to pay for the week and have heard them arguing with customers about 300 dollars of extra charges on their card...DO NOT SPEND YOUR MONEY HERE.
Worst Hotel Experience Ever
Opinión escrita el 31 de Mayo de 2021
Worst hotel experience I have ever had. I have literally never written a google review but this place warranted it. Rented through Hotels.com and prepaid for a king bed. When we got there the guy at the front desk gave me the keys to a room. I went and checked and it was a queen bed and not a king when I went back and showed him my reservation he said that was the only room they had available even though I had prepaid over a month ago for a king bed. My wife and 1 year old and I co sleep so we typically use a king and a queen is very small for us. The guy offered a refund however after calling around there were no other available rooms in hotels nearby. So we decided to stay, the room itself wasn't filthy but it wasn't clean either. Little pieces of trash in the corners and under the desk, the chair in the room had a huge stain that looked gross.The next morning we went down for breakfast, however the same guy that checked us in the night before was there and stated that they are not offering breakfasts at this time. This was very disappointing to us as we were looking forward to a breakfast and this was advertised on their site. Later that night I received a email from hotel.com asking how our checkin was, I left a negative review about our bed. We stayed our second and final night there, the next morning I went down and checked out the guy at the counter seemed very rude and dismissive. He grabbed the keys after I told him I was checking out, I then said thanks and to have a nice day. The guy replied, "thanks and thanks for your negative review" in a very disrespectful and aggressive tone of voice. I explained to him that I had said nothing untrue and that we were given a room with a queen when we had ordered a king. he then said that they had offered a refund, I told him that was true but there were no other places in town that night available and that I couldn't have my wife and baby sleeping in a car. He then told me that that wasn't his problem. I couldn't believe how rude and confrontational he was. I would not recommend this hotel to anyone, literally go anywhere else but here. They will lie about amenities, not give you the room you order (and prepaid for), have dirty rooms, treat you disrespectfully, and if you leave any type of review that they don't like confront you about it in an aggressive manner.
BED BUGS - Avoid this dump!
Opinión escrita el 16 de Mayo de 2021
Better to sleep on the side of the road - that’s what we ended up doing!
We ran into car trouble during a road trip and had to get a room in Grand Junction at the last minute. This motel was the only available option, and we booked despite the bad reviews. It took less than 10 seconds to find the first dead bed bug in our room. We put the bug in a disposable coffee cup and fled the room with our belongings.
When we produced the bug to the manager, he did not seem surprise. He apologized mechanically several times and said to contest the room charge with the third party we had booked through. No other assistance was provided, and it was past 11pm at that point.
I should also note that the scene at the motel was sketchy. The room below us had dragged chairs out onto the sidewalk and several men were intoxicated in the parking lot, while one seemed to be standing as a sentry. He watched us arrive and followed our movements in and out of the room. We also witnessed what appeared to be a prostitution situation. The entire experience gave us the creeps, and we found a BLM road to camp on as an alternative at midnight.
Please heed our warnings! I don’t know where all of these positive reviews recently are coming from. We wish we had taken the bad reviews seriously. AVOID THIS PLACE!
Opinión escrita el 24 de Abril de 2021
Everything in town was booked! Found Horizon Inn and was a bit skeptical but was very surprised! They are extremely nice and let us check out the room first as we just tried a different hotel and didn't have a great experience. The hotel is a little older but very clean! Great find!