Canopy by Hilton Grand Rapids Downtown

Located in Grand Rapids (Heartside), Canopy by Hilton Grand Rapids Downtown is within a 10-minute walk of Van Andel Arena and Grand Rapids Children's Museum. This 4-star hotel is 0.5 mi (0.8 km) from Downtown Market and 0.7 mi (1.1 km) from DeVos Performance Hall.Stay in one of 155 guestrooms featu...

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OpenWeather

1

Suíte estúdio executiva, 1 cama King

Max. 2 adults and 1 child

1

Quarto, 2 camas Queen

Max. 4 adults and 3 children

1

Suíte executiva, 2 camas Queen, Acessível, Sacada

Max. 4 adults and 3 children

1

Quarto, 1 cama King

Max. 2 adults and 1 child

1

Suíte, 2 camas Queen, Acessível (Roll-In Shower)

Max. 2 adults and 1 child

1

Quarto, 1 cama King, Acessível, Sacada (Hearing)

Max. 2 adults and 1 child

1

Quarto, 2 camas Queen, Acessível

Max. 4 adults and 3 children

1

Suíte estúdio, 1 cama King, Sacada

Max. 2 adults and 1 child

1

Suíte, 1 cama King, Acessível, Sacada

Max. 2 adults and 1 child

1

Quarto, 1 cama King, Acessível

Max. 2 adults and 1 child

1

Quarto, 1 cama King, Acessível (Hearing)

Max. 2 adults and 1 child

1

Quarto, 1 cama King, Acessível

Max. 2 adults and 1 child

1

Suíte, 1 cama King, Acessível

Max. 2 adults and 1 child

1

Quarto, 2 camas Queen, Acessível (Hearing)

Max. 4 adults and 3 children

1

Estúdio, 1 cama King, Acessível (Roll-In Shower)

Max. 2 adults and 1 child

Property Info

Check-in starts at: 16:00

Check-out ends at: 11:00

Located in Grand Rapids (Heartside), Canopy by Hilton Grand Rapids Downtown is within a 10-minute walk of Van Andel Arena and Grand Rapids Children's Museum. This 4-star hotel is 0.5 mi (0.8 km) from Downtown Market and 0.7 mi (1.1 km) from DeVos Performance Hall.Stay in one of 155 guestrooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free ...

131 Ionia Avenue SW - Grand Rapids, Michigan - U.S - 49503

Property Amenities

Check-in starts at: 16:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    57

  • Very Good

    3

  • Good

    12

  • Reasonable

    6

  • Bad

    4

Travelers profile
  • Business

    11

  • Couples

    8

  • Solo travel

    0

  • Family

    3

  • Friends getaway

    0

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Nice Modern Hotel

Reviewed 29 september, 2022

This hotel is right on a main street. Easy to find a place to eat in the area. The room was nice, clean, and a good size. Gret shower in the bathroom. The buffet breakfast was a bit disappointing. The food was not hot and not replenished well.

Ricmar60

Lost items poor service

Reviewed 8 september, 2022

They lost my personal pillow that I brought in under 12 hours of leaving the property. The rooftop bar food was cold sent back three times horrible service as if we were bothering them 40 rooms booked with our party

kjba4

Horrifying experience

Reviewed 4 september, 2022

We were in town for my niece's wedding at a venue directly across the street. Where do I begin! Very rude staff all shifts! My husband and my son-in-law were nearly jumped in their parking lot by well over 80 thugs! When I spoke to the front desk about it, they had no concern for our safety and acted like it was something that never took place. Around the corner less than 600 ft from the front door there was literally a man pulling his pants down and defecating on the sidewalk. Also within the parking structure there was another person smoking crack right behind our vehicle. The rooftop bar is very overrated and cannot take a party of more than six with individual checkout. The view is awful! There is no free breakfast and not even complimentary coffee downstairs. Grand rapids has gone extremely downhill. Feels like Californians have taken over. Will never ever stay at this hotel and will never visit Grand rapids again! Also they tried to charge us $35 for their parking lot which was nothing more than a haven for thuggery and drugs

Compass517914

Clean but very poor customer service

Reviewed 2 september, 2022

Keaton K, Assistant Manager refused to give me a voucher of any means to resolve my complaint of having a clogged toilet for 14+ hours. Honestly a voucher for an appetizer would have sufficed. Once unclogged, the toilet was left dirty. I took a picture to show manager and he said, “how do i know that’s a picture of a toilet.” I had zoomed in to capture filth…and was shocked at his response. He then questioned my complaint, was it the clogged toilet or dirty toilet? At this point, I stated both. He stated maintenance hours are from 9AM to 9PM and no one was there to fix it the night prior (I had reported the issue approximately 745PM). He then stated he would have sent someone upstairs the night prior to clean my toilet which was dumbfounding as who cleans a clogged toilet? He should have sent someone upstairs to assess the matter and unclog my toilet! I then am irritated and ask his name so I could make a formal complaint (which I did immediately after checking out) as he was not wearing a name tag. Keaton K refused to give me his name and only gave me his title, “assistant manager.” He stated I could find his name online which was again unnerving. After stating how unbelievable he was being, in addition to unprofessional and rude, he murmured, I could find his name at Hilton.com. I only discovered his name the next morning at check out when he was behind the desk and was actually wearing his missing name tag from the night before. Please keep in mind, I initially asked for a voucher as my colleague received a discount for her 5 night stay due to a barking dog in the room over!! I was in town on a business trip w approximately 750 other people from around the nation and was quite surprised to be treated so poorly; again, a voucher for an appetizer would have originally sufficed!

katrinadugan

It's ok.

Reviewed 30 august, 2022

The Good: 1. Good location for my stay. 2. Clean/Quiet 3. Good TV The Bad: 1. Room small 2. No desk 3. Chairs in room useless 4. no pool 5. breakfast not included-Breakfast $14.95 eggs, bacon, sausage, yogurt. all you can eat. No waffles or pancakes. Coffee $4.00 (Starbucks end of block, go there) 6. Parking $22.00 for the night. 7. Rooftop small-didn't eat there.

484rodb