Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
AVOID or you will be charged and left on the street over night
Opinión escrita el 8 de Octubre de 2020
Booked on lastminute.com to stay at the hotel on 07/08/2020 for a night, family with 2 small children.
On arrival hotel was locked. When we phoned them, said that they are overbooked and nothing can be done. Local woman was laughing and mention that apparently there were more people in the morning trying to check in, that have been turned away (like us). I rang them again, the answer I got was that they can not find our booking on the system - they were able to find it first time when we spoke.
They did not care, were rude and lying clearly without hesitation!!!
Our brake was ruined, they refused us even with small children. Had to return home at night. We have been charged! No refund even after contacting lastminute.com customer service. I have never been treated this badly in my entire life!!!!!!
Treated Like Trash
Opinión escrita el 17 de Agosto de 2020
Booked They took our money Arrived and told no rooms tonight (other people in our position aswell ) The Hotel was awfull They said they couldn't help us with a refund Absolute Disgrace never found a Hotel as bad as this in my life and im 55 years old and what a hole 😂😂😂😂
Small in size Large in atmosphere
Opinión escrita el 30 de Julio de 2019
thank you once again, Swan Vale, for looking after my parents! so sorry to hear Micheal has a serious illness and will have to give up the hotel, prob by now you ve gone! we are always late in posting, but I do hope you get to read this? we hope the new manager keeps the lovely staff, as we will be returning with mum & dad soon!
Swanvale lodge hotel
Opinión escrita el 11 de Junio de 2019
Food not bad,room was clean.but room was too small and mattress was hard,also pillows thin and uncomfortable.the day trips were good value,the coach driver Terry very good.a nice holiday but wouldn't go again.
New Look Hotel is Fab!
Opinión escrita el 30 de Marzo de 2019
Just have to update my post, having seen the excellent update at this hotel, the place is so clean, new food top score rating! beer & lager on the pumps, great prices, food unbelievable top 5 stars! customer service is number one, can't do enough to ensure your stay at this hotel is one too remembers for all the good reasons!