Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 319 reviews
Friendly Staff, Great Location, Resonable Prices and Clean Rooms
My family and I visited Guadalajara for the first time this past February (2020). The location could not be better for all the historical sites and restaurants in downtown. The staff was friendly and accommodating to all our requests (with a smile) and made me feel appreciative of my business. The rooms were clean the showers were warm and the beds were soft. The prices were quite reasonable. What more can you say. I travel a lot for business (in the states) and this Holliday Inn is a notch above the type you see in the states. I would certainly stay there again. On a side note, after all the bad news you see in the United States about Public Safety issues in Mexico, I was a little worried about what to expect in downtown Guadalajara. I needn't have worried and was pleasantly surprised. My family and I walked all over the place at all hours and felt very safe. They have a large police presence everywhere and never encountered people or situations that gave me reasons to worry about safety. I saw less homeless people there than in cities like Boston or LA. Guadalajara appears to have seen better days but the Architecture, Churches and Museums are amazing and worth visiting.
Close to main sights in historic center but a bit noisy location
The hotel is tourist class, 3-star level in my opinion, quite convenient to the main sights in the historic center, but it's located on a very busy road. Front desk staff were friendly and efficient.The hotel has two lifts, which operate slowly. Room size is quite large. In room safe worked fine and is well-placed at eye level in the clothes closet. Hot water was fine in the shower but at the wash basin I could never get hot water to come out during a multi-day stay. Wireless internet connection worked fine as did temperature control in the room. It would be nice to have power points and USB connections conveniently located next to bed(s). There were power points between the beds, close to the floor, but I had to pull back a night stand to get to them. Breakfast selection was adequate, not particularly varied.
4th and final visit
This was my 4th visit to this hotel and I chose it primarily for it's outstanding location as well as the fact that it is part of the IHG hotel group and I'm a Platinum elite member. During my last visit, we had to switch rooms due to noisy neighbors (not the hotel's fault of course). For this particular visit, we woke up on the first morning to no hot water in the shower. After taking cold showers, we notified the front desk (twice) and they were unable to resolve the issue so they moved us to a room next door that had working hot water. In the mornings, we had the breakfast buffet which was strangely limited in options--the items you'd always expect to see (french toast, pancakes, hash browns, bacon, sausage, waffles, etc.) were not there, but we did enjoy the made-to-order omelette station. The front desk provided me with a IHG Platinum elite "snack" coupon. I saw that they had a small area in the lobby with snacks for purchase such as chips, candy bars, etc. so I asked if I could use my coupon for one of those snacks--nope, I had to go to the restaurant to redeem my free snack coupon--really?? Days after check-out, I decided to check my IHG rewards account to see how many points I earned for my two night stay paid with cash--it was ZERO with a note saying it was a "non-qualifying stay". I really want to like this hotel and return during my next visit, but I won't be back.
Our room was spacious and great. I travel frequently and I always enjoy staying here. Very friendly staff. Everything I needed to have a nice visit and rest at the end of the day. Centrally located. Shopping was fun.
Good location but nothing too fancy
Location is excellent, as the core of centro historico is just a block away. A generally clean room, but despite the renovations there´s some mould in the bathroom already. Shower is ok, good pressure and temperature, but the shower cubicle door would not open fully as the door touches the floor at around 45 degree angle. Efficient AC. We had a suite, but the added space made watching TV almost impossible as the TV is mounted on a wall far from the bed. The bed itself quite comfortable. No minibar in the room. Some noise from adjoining rooms and also from the street. The breakfast buffet was of good Mexican quality, good value for money. Efficient check-in and check-out. No difficulties during stay, can recommend for great location but some noise issues may be bothersome for some people. "Average" perhaps does not give full credit to the hotel, but "very good" seems too much.