Falls very short of a good hotel in Mexico!
Reviewed 29 May, 2021
It’s only been our first night here out of a total of 4 nights. So far, so many events/facts to give this place 1 star. Given Mexico’s standards (I come here a lot), the Riu Guadalajara falls FAR short of what it could be.
— upon check-in, they tried to downgrade me to a room without a couch, whereas I had reserved the more expensive room with a couch. Obviously thought I wouldn’t know the difference.
— upon arriving to our room (Room 3401, in case management even cares to follow-through), it REEKED of cigarette smoke. Had to change rooms. House-keeping/management fail to allow this room to be in this condition, when the entire hotel is NON SMOKING.
— moved to Room 3501. Shower soap (dispenser in shower) did not work. I had to fiddle with it for a while and take it apart. Apparently, housekeeping had installed a new soap cartridge but not taken off the cap! Another fail.
— “Lounge” for Executive rooms is TRULY disappointing. NO WINE IN STOCK AS PROMISED I Had to ask front desk. It took 15 minutes for me to sit there like an idiot in silence (no music or ambiance of any sort in there). It finally came, but at that time my wife had joined me so I politely asked foe one more glass. We waited for about 25 minutes. The guy never came back! Screw ir, we decided to share the one glass. It was HORRIBLE. Charles Shaw is 100,000 better. Fail! Don’t offer wine I’d you don’t have it, or if it’s that horrible.
— Ice — I tried to get Ice, but it was 1 floors down. Elevator wouldn’t work, as keys are programmed only to your specific floor. In found some stairs and took them instead (oh, and so then I was wondering why anybody could still get to any floors via the stairs??). I got to the ice machine but it was empty. Has nobody come across this situation here or anticipated that people want ice and this their keys should be programmed accordingly??
— No ice in hand, I went to my room to call the front desk. Nobody answered. Ring ring ring. I tried some other Numbers on the phone with no success. I tried the front desk four or five more times over 15 minutes. No answer. I gave up.
— next day, I got a cup of coffee from that sad lounge. I made my way to my room. (This just happened 15 minutes ago) as I type this review. I was stopped by an employee and told I could not take the coffee to my room. (Note: it was only ONE cup of coffee, no other plates or spoons or food or anything.). I was made to walk that cup of coffee back to the lounge and leave it there. Ridiculous and infantile. I’ve never seen such low service at supposedly a nicer hotel.
— Pool — worse than Motel 6. Or maybe the same. But that I don’t care about (well, it’s just another reason you shouldn’t stay here.).
— breakfast. Overall, I would say it is very good. Perhaps one of their strengths. LOL. But, the 3 plateaus of chiliquiles were pretty much out, and nobody replaced them even though I kept checking for about 30 minutes. I finally gave up. And this was about one hour and a half before closing time.
ATTENTION MANAGEMENT — If you read ALL the issues above (except for lousy pool), you’ll see that all of it is due to poor management / training / staff / human decisions.
I am very disappointed.
My forever choice in Guadalajara
Reviewed 7 March, 2021
3rd time, always great experience, every visit to Guadalajara I’ll stay at Riu Plaza, close to everything nice and clean suites, best service, next time I’ll bring my family and they will love it thanks to everyone
Great stay, very safe
Reviewed 6 March, 2021
Great hotel overall!
- Touchless service
- good buffett
- friendly staff
- great location
- Valet parking very but very slow
- Front Desk a little off
will stay again, no doubt, loved the view of the top floor
Reviewed 18 February, 2021
Loved it super nice view on the 7th floor... im ready for my next stay.. hope i can make it at the end of the monr (feb2021) all rhe staff was great super nice. We had couple of free items from rhe mini bar wich that was nice GREAT HOTEL!!! 👍🏼👍🏼