Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 311 reviews
Nice Hotel, Nice people
I had my trip with my girlfriend this weekend, and I was definitely impressed by the service that the hotel provided. Since I travelled with my girlfriend, the hotel provided us nice welcome amenities AND incredible honeymoon settings. The restaurant there is nice, yuejingxuan’s experience is enjoyable. People there are also helpful and lovely, especially Mr. Zhong (I think he is the guest assistance manager?). Mr. Zhong could correctly call my surname every time he saw me, and he is super helpful when we face problems about the suite complimentary meal and luggage. This trip was perfect, and I believe Mr. Zhong would be promoted to a higehr office soon.
The Worst Park Hyatt Ever By Far
This is definitely the worst experience I have ever encountered in a Park Hyatt property. The staff in the hotel is so not friendly nor pro-active. They had such a composure that makes you feel they are so superior than you are. Secondly, this hotel thinks behind its guests, it never prepares anything ahead of the guest, which is quite unaccommodating and unusual for a Park Hyatt property. I feel very ignored and disappointed in the service and also the ambience of this property. I hope Park Hyatt can take this seriously and remove this property from its prestigious Park Hyatt list.
Fantastic Stay at Beautiful Hotel
I absolutely loved this Park Hyatt hotel in Guangzhou. It is beautifully designed with breathtaking views of the city. The hospitality I received from the staff was exceptional and as a Globalist, I felt like I was treated like a guest of honour. Special props to Zone who helped check me in and made me feel so welcome. I was upgraded to a suite which was absolutely gorgeous and had tons of space. The Rooftop Bar is the highest outdoor Rooftop Bar in China is a must-visit. The breakfast buffet was outstanding but the only feedback I have is that the process to invite a guest as a Globalist, was more troublesome compared to other hotels I've been at. Hopefully they can improve this process needed going forward. Can't wait to come back to this property!!
Fabulous stay. Everything was beyond my expectations in Park Hyatt. The design of the hotel itself is elegant meanwhile the suite room which I stayed is very spacious. The hotel is ideally located in the center of Zhujiang New Town and the view through the floor-to-ceiling window is just amazing. Last but not least, thanks for the birthday amenities and decoration which makes my boyfriend’s birthday even merrier. Keep it up and will definitely back to stay in the future!
Leisure stay in December
Good location in the center of the CBD, metro in walking distance. Hotel in good condition in general. Great room design and nice room views of selections. Excellent customer service throughout the hotel. Thank you. Recommended.