Reviewed 1 September, 2021
Evacuating from a hurricane can be stressful but we chose the best place to find comfort during a difficult time. From Nina’s welcoming voice and southern hospitality, Andrew’s fast & flawless check-in and speedy delivery of extra towels, to Blake the GM personally ensuing an exceptional experience, we could not be happier with the Holiday Inn Express, Gulf Shores. I would absolutely recommend staying here whether evacuating or vacationing. We are walking distance from any store you could need, restaurants, activities for the kids plus a clean (thank you 3rd floor housekeeping) and comfortable (bed and pillows are incredible) room with great service, you will not be disappointed.
Very Rude Staff
Reviewed 23 August, 2021
My wife and I arrived at about 3:30 local time after a nearly 4 hour drive from the first part of our vacation near New Orleans. We then get told that we can’t be checked in, because the room got booked under my wife’s late mother’s name (she’s been gone for almost 5 years). She has been back and forth with IHG several times to get her name on the account, and they repeatedly say they’ll fix it and don’t. It has never caused an issue anywhere else we’ve stayed, because it was my wife’s card paying for the room, the points were just going to/coming from her mom’s account. The desk clerk said for my wife’s mom to call her and give her permission to check us in, which she obviously can’t do. The clerk then laughed and rolled her eyes at us when she was told that she was deceased and couldn’t call. So she then says she can reserve us a room under mine or my wife’s name. We ask if my wife will get her points back (cause that was covering our room), and she says very rudely “but they’re not your points, and I can’t discuss this with you any further”. So we left and then drove almost 7 hours back home with the second half of our vacation absolutely ruined. We will never stay at an IHG hotel again, and I highly recommend staying away from the Holiday Inn on Commerce Avenue in Gulf Shores, unless you like rude staff.
Ok if you don't mind driving to the beach
Reviewed 29 July, 2021
Arrived around 2:45pm, room was not ready. Took a ride, came back at 3pm, room still wasn't ready, so agent switched me to a room that was ready. Room was decent except for red and black stains on carpet. There was a long bench for luggage with 3 large hooks attached to the wall above it. Closet for hanging clothes, with iron, ironing board, and safe. 3 clothes drawers below flat screen tv hanging on wall. Room has 2 beds, a tub/shower combo, a long mirror attached to the wall, a desk with chair, and another chair and portable table. It's less than a 10 minute drive from Gulf Shores Beach.
Fairly nice and comfy. Just loud housekeeping staff.
Reviewed 6 July, 2021
This was a fairly Nice hotel.
Beds were fairly Comfortable.
Shower was horrible.
Lots of noise by the housekeeping staff, from slamming the doors to Hollering down the hallways.
I requested several times for them to be more quiet but they seemed to just not get it.
Although Thanks for the quick check in.
Reviewed 4 July, 2021
Great place! Not far from beach.
All employees were very nice.
Hope they open breakfast back up to a hot breakfast. Currently they’re still under Covid protocols. Clean room and and request we had they took care of it.