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Opinión escrita el 24 de Julio de 2021
Cockroaches in the room. More than one. My son took the first one down in a cup to the front desk and the representative told him "kill it". So he did. About 1am.. more cockroaches on the walls. We went downstairs and explained, got another room... smaller room with less bed space, therefore had to sleep in a kingsized bed with teenagers. No compensation, no refund. Ridiculous, unacceptable... I should get a refund on this room!!!
Great Value for the Price
Opinión escrita el 29 de Junio de 2021
The hotel smelled clean upon entering, and the employees were nice. The room was a good size, my 18-year-old daughter and I had a double bedroom with a sofa, plenty of room to stretch out and relax after an afternoon boat ride and beach ride.
The only issue we had was that our ac did not get the room cool enough. It was humid outside and our room was facing the evening sun, but after 7pm, it was still only moderately cool. The temp was set to 68F but the room felt about 78F-which is ok for some but not for us. It was merely tolerable and since we tired from our day's activities and just ready to rest up for the drive home, we didn't worry about trying to change rooms.
Other than that we enjoyed our stay, and I would stay here again, but I would ask for a different room upon check-in if it is not cool enough. Great value for the price-nice sized rooms and very comfortable pillows and beds. The indoor pool looked nice but it was small and we didn't get a chance to utilize it. Breakfast was grab and go Jimmy Dean sandwiches, cereal, etc.
Beds were comfy
Opinión escrita el 23 de Junio de 2021
We had a two queen sized room with a pull out sofa. The beds were very comfy and the room was clean. The negatives were the smell coming from the crawfish facility across the road and the indoor pool was disgusting. Wet towels everywhere and the water was funky. When 6 year old kids complain about the water you know it is bad.
Opinión escrita el 31 de Mayo de 2021
I ended up here after a problem with my first choice hotel. The staff were friendly even if they were unprofessional. The person behind the front desk was happy to accommodate my request for a quiet room. Unfortunately a lot of things in the building were out of order including the front elevator and the indoor pool. But the clerk made sure I knew about these things before i checked in which I appreciated.
Opinión escrita el 14 de Mayo de 2021
Cleanliness issues and poor staff knowledge reflected poorly on this Comfort Suites location Upon arriving at room we found a clear 30 gal bag of trash next to our door When we opened the door, then closed it, we found dirty towels behind the door The room furnishings were dated It appeared the sofa had been stuck in the room so it could be called a suite Next morning I needed to print a document Followed the instructions found at the desk in the room Submitted document received print code went to business center to print Would not print Went back upstairs Resubmitted got new number back down to business center Same results Front desk clerk accompanied me to business center He says the printer ink cartridge is low Told me to send the document to the hotel email, front desk would print for me. Desk clerk gave me the email. Went back upstairs, emailed document. Went back down to the front desk, the desk clerk told me he didn't know how to access the hotel's email. He had called his boss and she had told him to tell me to email it but I would have to wait til she came in to get the printout. By this time, I needed to leave. I went back upstairs, got my things to leave for my meeting. On the way down I ask if the person that could print the document had come in. She had not AND the desk clerk told me he had given me the wrong email! I know this is a long account, but it lets you know just how poorly trained this desk clerk was.