Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 30 de Junio de 2021
Check in was quick and lobby was clean, staff was courteous. Sofabed sheets had not been changed from prior guest and were filthy and there were no blankets for the sofabed. I reported this to the staff and they remedied the situation.
Second star is only for the front desk staff who was extremely friendly
Opinión escrita el 18 de Junio de 2021
I really wish I had read reviews before booking this hotel. We came to town for a funeral and we're looking for a pet friendly room so I didn't dig to much but I really wish I would have. We booked for 2 nights so we could kennel the pup while we attended the funeral, he's an old dog so he's quiet and well behaved.
We check in about 9:30 the front desk staff was wonderful, I inform her we have a pet and she moves us to a pet friendly room since we were not placed in one despite us having already called to inform them previously. She gives us keys and tells me the room is at the end of the building and there is a door down there so we drive to the end.
We enter our room and are immediately thrown off by the smell I understand it's a pet friendly room but I still expect it to be clean. It reeks like pee and animals like it hasn't had a deep clean in a long time. Also the air isn't on so the hotness of the room is only making the smell worse. At this point it's after 10 and we have a little one with us so we spray the carpet with perfume to make it stayable.
As we progress into the room I notice the carpet in the corner is all torn up. I went to go put our items in the mini fridge from our cooler and the fridge back is frozen solid so the the fridge isn't even cold in the slightest. No big deal we'll just fill the cooler with ice.
My daughter and I go search for an ice machine we walk down the full second floor and down the stairs filled the buckets and then walked back down the first floor back up the stairs by our room. The entire walk you could smell cigarettes it reeked in the hallways. When I booked I didn't dig into the nooks and crannies of the website to find where it said it was a smoking permitted hotel. I think they should probably put that on the front right next to pet friendly.
After calling family and telling them how sketched out I was staying here with my daughter and dog they immediately found another option so we could check out in the morning and not have to stay there the second night. If it hadn't been for the little one we would have left immediately after checking in.
While I know americinn isn't a top tier hotel I've never stayed at one this sketchy. I will definitely second guess staying in one again.
Opinión escrita el 14 de Junio de 2021
I have 21 years experience in the hotel industry. The room i had was trashed by a previous guest. It should've been placed out of order or removed from inventory, but wasn't.
Hole punched into shower surround, punch marks in various places around room. Large picture on wall was busted and still had shattered glass in the frame, office chair was missing arm pad, dirty areas on walls, carpet was filthy, ozone (odor eliminating) machine left in room. Pool area bathroom had water damage. Very run down property.
I won't stay here again.
Opinión escrita el 26 de Mayo de 2021
Unfortunately, I don't have anything positive to say about our experience at this property. The initial greeting was like a greeting you'd expect at a convenience store. It wasn't welcoming, and didn't instill confidence that any needs I might have would be promptly attended to.
As needs did arise, my initial impressions were confirmed. Upon waking the next morning, finding only one bath towel in our king suite, I asked the morning desk clerk for a second towel. She told me she had given all the towels to housekeeping, and I should go ask the woman cleaning the rooms to give me a towel from her cart. Imagine being a guest, and chasing down someone that's cleaning rooms to ask for a towel? Wow!
For breakfast, we were handed paper sacks, each containing an unrefrigerated pouch drink, an unrefrigerated packaged fruit cup (with no spoon to eat it with) and a nutri-grain bar. It seems that COVID has given license to provide less than adequate service, but this was beyond the pale.
The room itself was very dingy. The carpet was old and rippled, and seemingly dirty. We were generally uncomfortable and felt kind of "skeeved out" staying there. One of the two televisions worked for about the first 10 minutes, and then just went to a snowy screen. The other had a few channels that came in fine, but the rest were all snowy. I thought in the age of digital television that snowy screens were obsolete; go figure.
In the morning, about 10 minutes before the prescribed checkout time, I approached the front desk about ending our 3 night stay early. I told her we weren't having a good experience. She responded that "we aren't really known as top tier hotel." I told her that I understood that, but there are minimum standards I expect, and they weren't being met. Ultimately, the clerk called the owner and we agreed that I'd be charged for the second night, but I'd be refunded for the third. It wasn't an ideal solution for me, but I accepted it as a reasonable compromise. We intended to stay the second night since we'd already paid, but ultimately, we decided to check out. Imagine how bad it had to be for us to pay for the room and then choose not to use it. We ended up paying for two rooms that night.
Happily for us, our experience at the Country Inn, where we moved, was the total opposite of our experience at AmericInn. These folks totally salvaged our vacation.
I'm severely disappointed that carrying the Wyndham name means nothing.
Not at all worth the price!
Opinión escrita el 16 de Febrero de 2021
Our rooms all required maintenance and housekeeping upon arrival. The freezer needed defrosting. There were hand prints, marks, and smears on the walls in all the rooms we booked... just lazy housekeeping. The mirror was cracked and broken. There were brackets for decorations/pictures on the empty wall. It looked very messy and unfinished.
The only positives... the towels seemed brand new and the bed was comfortable.
But overall, not anywhere near worth the $100+ per room price tag