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Opinión escrita el 11 de Octubre de 2019
Recomendado 100%, hotel limpie, comida excelente, bar muy acogedor aunque deberian extender el horario, personal muy servicial, en general espectacular!!!! Recomendado para familia, viajes de trabajos.
Disappointed in Hilton
Opinión escrita el 25 de Julio de 2021
The door on the room was misaligned and had to be forced open and closed. The bathroom faucet leaked. I had to empty the trash myself, room was never checked. Considering what is charged for a nights stay, this should never happen in my opinion.
Don't Stay Here if You're Catching a Flight!!!
Opinión escrita el 17 de Julio de 2021
One of the key reasons of booking this hotel was because it was so close to the airport and they advertise having a shuttle. The specific wording on the website reads, "A roundtrip airport shuttle is complimentary (available on request)." We were told that the shuttle only runs from 8am-10pm for guests, because earlier and later shuttle runs are saved for flight attendants. They suggested we try Uber or Lyft. We scheduled an Uber for the next morning after hours of uncertainty, as no Ubers showed as available for 4:45 am. The morning of our trip, our Uber arrived and we asked the employee at the front desk if there was a specific place where we needed to leave our car or a tag we needed to place inside in order to leave it. She said, "you can't leave your car here. You will run the risk of it getting towed." We responded that they advertise a shuttle to and from the airport and that people must be able to leave their cars if they offer the shuttle service. Again she replied, "We're not an airport hotel. You will get towed." We were forced to cancel the $20 Uber who was waiting for us in the parking lot that we only ordered because they were unable to transport us, and then had to pay $75 for parking at the airport for the week. Had we known, we would have just driven to the airport from our house the morning of and skipped the hotel and cancelled Uber cost! Doubletree, please do not advertise a roundtrip shuttle to the airport if A. you are unable to take and pick up guests from the airport at some of the most common times for departures and arrivals, and B. you don't let people leave their cars when they travel to the airport, whether it be by your shuttle or the Uber that your staff recommends to the guest!!!!! DO NOT STAY HERE if you are flying out of the Rochester Airport!!!!!!
Needs some work
Opinión escrita el 15 de Julio de 2021
I travel for business and I’m loyal to Hilton properties. I won’t be back to this one again. I couldn’t enter my room, and after the first trip back to the desk and another try I still couldn’t get in. They sent “engineering” and he told me the door was just sticking. Had to put my shoulder into it to get it to open! The sheer curtains were ripped, the soap dish in the shower was dangling off the wall. I couldn’t get the desk lamp to work, pulled it out of the socket and the entire socket moved. If not for the screw holding it in place, it would have become completely disengaged. The bathroom ceiling was peeling slightly as well. Check in was good…very friendly. The heat as you exited the elevator on the 5th floor was stifling!! I stay at a lot of properties and have noticed many are not as good as they once were, but this was my first and last stay here. Hope they take all the feedback and do a thorough assessment of each room.
Opinión escrita el 12 de Julio de 2021
When we first arrived to the room we received our digital key for they had the toilet ripped apart and I had to make my way to the front desk where they made no apologies and assigned me to another room. I also had a second room that had stained sheets and when I requested the sheets be changed they ignored my request.