Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 54 reviews
Not the way to end a great vacation
This place has potential -- convenient to airport & cruise port, adjacent to beach and intracoastal waterway, cute upscale neighborhood -- but was horribly lacking. We were told check-in was 4 PM. We arrived at 4:40 and the room was still being cleaned. We left and found a place for dinner and returned later. We looked for the pool mentioned, but only found a nice patio with a gas grill. We could only get one a/c unit to work and the place was very warm and humid, then add the weird door between rooms that doesn't block any sound from neighbors who stayed up until after 2 AM, and we had a less than restful night. The unit is sparsely furnished. There were not enough towels for 2 bathrooms. There are no kitchen linens, no potholders, no measuring cups, no baking dishes/Pyrex/cookie sheets. There were pots to boil something in, but forget cooking a real meal or even a frozen pizza. My last two complaints are the most important. The water is dangerously hot and the shower faucet and kitchen sink faucet are easy to accidentally scald. *Do not leave children in this shower unattended.* Lastly, there is a serious mold problem in room #1. When we complained about the a/c, a lady came to get the one in bedroom working. Eeryone was immediately sneezing (including the staff person) and we shut that a/c off again to avoid worse allergy and asthma issues. Then we noticed the picture of a lighthouse on a sandy shore -- it was not a sandy shore, the picture was eaten up with mold! There are so many places to stay in the area and I would not recommend this one to anyone.
Digicode from Hell, zero customer service
I am starting this review off by stating that customer service is paramount. The experience at Casa Coral/Coral Reef was totally unnacceptable. I made a reservation months in advance, in preparation of a family cruise. The place sounded great, and near the beach as well as near the cruise port. . We got to the inn easily from the airport to find out there is no office, or lobby. There was no employee of the inn anywhere. Apparently, we were supposed to have received an email with check-in information. We did not receive anything, other than the automated confirmation from the booking site. The other guests could not have been nicer, and one of them said that they had a problem checking in as well. It is supposed to be easy, with a digicode and a room number and you check yourself in. There was supposed to have been an email sent with this information. We were never sent one. We called the main number and it went to voice mail, and the mailbox was full. The other guest told us he also had never received his confirmation either. He said the cleaning woman had helped him, so he gave us her number. I called her, and she knew my name, so ...they obviously dropped the ball, and neglected to send us the hotel confirmation letter. I was on the phone for over two hours in the dark (it is VERY dimly lit in the courtyard) with a booking agent from the booking site ... dot yeah. they were able to get us into a place that did have a lobby, and great customer service. The booking company cancelled our stay at Casa Coral...bizarre they go by two names!? To this day, there has never been a call, an apology..;.nothing, which is really what this place deserves as a review...zero. It may be nice, and it may be near the beach, but if you cannot check in, it is worthless.
The unit I rented was clean and close to the beach. But if you’re looking for cozy, this isn’t it. Amenities can go a long way in making a visitor feel comfortable. There wasn’t enough toilet paper, or towels. They were supplied when I called . No washcloths or pots in the kitchen. No line to hang a wet bathing suit. There was a funky smell in the bedroom. The windows do not appear to open. The color and decor in the unit was sparse, drab, mismatched and cold. On the site where I booked, it said there was a pool. No pool here. Had to ask around where it was. Btw, It’s around the corner at Casa Mint. Relieved I’m only staying 2 nights.
Stay away from this place
The suite is renovated, but is branded as "sleeps 4", and this is inaccurate. Has full sized bed in the bedroom, and a sleeper sofa in the kitchen/living room area. Only 2 tall chairs by the kitchenette, and one in the bedroom. When the sofa is unfolded, there is no more space left, period, and it stretches to only a few feet away from entrance door. Many basic kitchen utensils are missing. The office is at another property, and so is the pool. You have to walk around a block, part of it along a busy road and a construction site, to get there. When we got to the pool, it was filthy, with plastic bags and debris in the water. There were no clean towels anywhere by the pool, the hamper was overflowing, there was no attendant, and no one in the office. The room was never cleaned, even though we specifically requested it as per their rules (see image). Sand gets tracked in and the floor is impossible to clean. The towels are not being changed, we got one small tube of body wash and one of shampoo for all of us for the entire stay. The beach is close, but it is not equiped for sunbathing or swimming. The place is sandwiched between the ocean and the Stranahan river, it us a residential area with many construction sites/uninhabited new houses, and unpaved street segments. Despite the remoteness, it does not spare one from loud music at 11 pm. There is no boardwalk, restaurants, groceries, or shops, anywhere at walking distance. The property offers bikes, but there are no bike lanes and one would be forced to bike on sidewalks or the road to get anywhere. The price is not cheap, and it is a poor deal for the money.
All that you need!
Amazing place and staff! Great rooms with brand new layout! We were offered a earlier check in and a late check out. What more do we need ? Lol We will be back! Make sure you check the beach and restaurants around.