TripAdvisor Rating
Based on 234 reviews
See all**Property Location**.When you stay at Candlewood Suites Hot Springs in Hot Springs, you'll be near the airport, a 1-minute drive from Oaklawn Racing & Gaming and 7 minutes from Hot Springs National Park. This hotel is 2.8 mi (4.6 km) from Hot Springs Convention Center and 2.9 mi (4.6...
More about the hotel
Failure to comply with COVID
The hotel is mediocre and the room was not fully cleaned with food and medical scraps on the floor. Numerous employees and guests failed to wear masks even though it is required. I do not recommend this hotel for this reason. See photo of front desk worker.
Unsanitary Mattress
The positive reviews of this hotel seem to be horribly misleading, or maybe we just came here at a terrible time. We've stayed at dozens of similar properties in the past. My fiance and I have never once felt the need to check out of a hotel the same night we checked in, but upon getting into bed, we got the explosive whiff of the most foul body odor either of us ever smelled. It's as if someone had sweat garbage-can water, every night for a month, into the bed. Unraveling the top of the blanket, it began to permeate through the whole room. The sheets seemed washed, so whoever was in this room was likely doing something that literally soaked into the mattress itself. The rest of the hotel was hot and filled with marijuana smoke, with a ton of trash in the hallways. One positive, the front desk staff were really friendly. Admittedly, we were so grossed out that we left hastily that night, without throwing a huge fit about it to the front desk, rushing out to try to find another place to stay. Unfortunately couldn't get refunded after contacting the booking company. We had to shell out a lot of money to go somewhere else that night, but it was entirely worth it. We'd have paid anything not to sleep in that bed. In times when sanitation is extremely important, this should be the last place you think to stay.
Wonderful
Absolutely awesome hotel!! Staff is wonderful and the cleanliness of our suite was impeccable. Stayed here with my family of 3 and our fur baby for Memorial Day weekend. Would definitely stay here again!!!
The Friendliest Total Staff Ever at any Hotel I've ever stayed with!
This is my first time staying at an Candlewood Hotel. The staff greets you with a smile the moment you step foot into the door. I went to Hot Springs for an overnite stay and couldn't have picked a better hotel. Ms. Yeni Carranza (Operations Manager) works just as hard as the staff you wouldn't even know she was a manager. She is such a polite, energetic, ready to please and easy going lady! I will stay there from now on and will tell all my associates as well. Great Job on everything Ms. Carranza!!
Impeccable Service and Comfortable
The receptionists are so polite and friendly when we first arrrived they were courteous and very welcoming that is a great feeling when you have been traveling from out of town.The rooms are super clean, the beds are comfortable it has a little mini kitchen and microwave which they leave you a bag of popcorn which is really nice.The shampoo is a watkins natural brand so they even take note of making sure the ammenties are top quality. I truly appreciate that when Im staying somewhere. The bathtub was very clean and it had lots of hot water.I always stay at Candlewood Suites because they deliver a home away from home experience. If your looking for a great place to stay this is your place. =)