ok place BUT...
Opinión escrita el 30 de Octubre de 2020
tried to find this place and it was rough finding it because of the motels location reference to the frontage road. I was finally able to get there after driving around for 20 minutes trying to find it with my Garmin, I was finally able to get there only to be allowed into the lobby and then locked in the lobby for 20 minutes while the clerk did something(possibly eating supper)road. during this time numerous "strange" individuals walked by the office, after waiting for about 20 minutes I was then checked in and then I went off to get me something to eat. when I came back I noticed a "car" near where my room was with some "strange" people sitting in it to include a possible prostitute. I went to my room which was to be a non-smoking room but when I opened the door I was hit with the lasting smell of smokers. at this time it was to late to do anything and since it was just me I stayed. WIFI was ok, tv was average. when I checked out the next morning I informed the "manager" of what happened the night before to include the car with "people" just sitting there in it but she didn't care. I WILL NEVER STAY AT THIS "PLACE" AGAIN...NEVER!!!
DANGEROUS AREA. Got a USED ROOM, then NO ROOM! RUDE, INCOMPETENT MANAGEMENT. AVOID AT ALL COSTS!
Opinión escrita el 1 de Enero de 2020
Where to even begin? Every step of this transaction was nightmare. This was by far the worst hotel I’ve ever been to and I have been to some bad hotels.
First, don’t be fooled by the photos on this website.
• This hotel is in a very unsafe area – so unsafe that there is a security guard on the parking lot at all times, or at least in the middle of the night when I was there. And for good reason: there are clubs nearby which warranted Houston Police’s presence. I sensed there might be gangs nearby.
• The grounds are VERY run-down, damaged and not maintained.
o There were holes in the walls, outside and in room.
o Fire extinguishers missing
• One thing they don’t mention on their website, or in these reviews is that YOU WILL BE ASKED TO SIGN A CONTRACT OF ABOUT 20 POINTS.
o Including a stipulation that MANAGEMENT MAY ENTER YOUR ROOM AT ANY TIME.
o Including a stipulation for A DEPOSIT.
o By the way, you don’t have to sign this.
But here’s the best part about my reservation:
I WAS GIVEN A USED ROOM -- AFTER I HAD PAID FOR MY ROOM IN FULL DAYS EARLIER – and then told that THERE WERE NO ROOMS AVAILABLE, LEAVING ME STRANDED. After about two HOURS, some miracle happened where I finally got a room. Only to be rudely awakened by the next manager three hours later, while I was dead asleep.
THEN ACCUSED OF BEING RUDE AND THEN
MANAGER THREATENED TO STOP THE REFUND OF MY ROOM CHARGE.
A drama-filled night:
I arrived late at night to Houston. Once I arrived at the airport, I called the hotel directly to confirm my reservation. The manager assured me that my room “was taken care of.”
I get to the hotel. Very sketchy neighborhood. Security guard on parking lot.
Reception area is closed off. PERMANENTLY. YOU ONLY CAN TALK TO RECEPTION THROUG A WINDOW. See photo.
I was greeted with the above-mentioned CONTRACT.
In all my Red Roof Inn stays, I have NEVER BEEN ASKED TO SIGN A CONTRACT AT THE FRONT DESK.
Of course, you’ve already PAID FOR your room; are you really going to look for another hotel now?
It was about 3 a.m at this point.
I was finally given a cardkey. I went up to my room. THE BED HAD BEEN FULLY USED AND THE ROOM NEVER CLEANED. See photo.
So I go back downstairs. I have to knock a few times on the window since no one is at reception. After several minutes, receptionist arrives. I tell him my room has been used and of course, I want another CLEAN room.
After looking for about 20 minutes while I’m standing downstairs incredulous that this has happened, especially AFTER I HAD CALLED TO CONFIRM MY RESERVATION,
Larry tells me that THERE ARE NO ROOMS AVAILABLE.
SO I AM OUT OF A ROOM at 3 in the morning, AFTER HAVING PAID IN FULL FOR A ROOM.
Of course, I’m upset about this. Larry tells me not to have a bad attitude. After all, it’s not his personal fault that this has happened. So on top of all this, NO ONE IS TAKING RESPONSIBILITY, and I’m being accused of having a bad attitude. I mean, why would I have a bad attitude about this??
Larry leaves me for about half an hour while he is on the phone. He returns to tell me that he just doesn’t know what to do.
SO I HAVE TO PROVIDE A SOLUTION.
I tell him to call the nearest Red Roof Inn. Fortunately, there is one about 10 minutes away. Larry does so, only to return to tell me that they have no vacancy.
I ask if there is another Red Roof Inn.
At my prodding, he calls another Red Roof Inn. It’s about a 40 minute drive further out west. I will be driving east in the morning, so that’s no good.
Further, it is clear that I would NOT BE GETTING A REPLACEMENT ROOM at that Red Roof Inn, or any hotel. It would be as if I were just booking a whole new room at another hotel, all at my expense and paying for this hotel for nothing.
Nothing is being done for me this completely avoidable situation.
SO FAR, NO REFUND, NO COMPENSATION, NOT EVEN A GLASS OF WATER.
Further, all I hear from Larry is that it is not his personal fault. So I must understand. His hands are tied. He does not even have the authority to issue me a refund.
After about TWO HOURS, IT NOW BEING ABOUT 5 A.M.: Larry miraculously finds a clean room. I don’t know why this wasn’t discovered earlier but I am too tired to find out. I finally check in, exhausted and incredulous.
Larry tells me that he will give a full report of what has happened to the next shift, which will have a manager so that I can get a refund.
Of course, not even this happens.
At 8 a.m., after about 3 hours of sleep, I hear a loud knocking on my door. It is the manager. Her name is Diana.
She asks me what I am doing in this room. Yes, why would I possibly be in this room??? So I tell her. And I ask why the history of my reservation debacle was not communicated to her, as was promised to me? Of course, she has no answer for this. She assures me that I will get my money back.
At 11 a.m. I check out. And as per the contract, I make sure it is 11 a.m. because check out after 11 a.m. will result in penalty fees, despite not having a room for me at 3 a.m., and despite confirming that the room would be ready.
Diana prepares the refund, although the paperwork is a bit odd. I ask her to confirm the refund. She does.
I also ask her how this whole series of events could have happened. I feel this is a completely normal question, given to what has happened to me.
Diana retorts, “ARE YOU GOING TO BE RUDE ABOUT THIS???? BECAUSE IF YOU ARE, I’M NOT ISSUING YOU A REFUND.”
I do not see how I am being rude, but for argument’s sake, let’s say I am. Does Red Roof Inn believe it is acceptable for hotel management to accuse a guest of “being rude,” especially when a guest has been so terribly treated?
And does Red Roof Inn believe it is ok for hotel management to THREATEN A REFUND BASED UPON A PERCEPTION OF “RUDENESS”?
I filed a complaint with Guest Relations of HomeTown Studios, and SPECIFICALLY asked them TO CALL ME TO DISCUSS THIS TRANSACTION. THEY NEVER CALLED.
I then called CORPORATE OFFICES of HomeTown Studios.
I SPECIFICALLY asked them TO CALL ME TO DISCUSS THIS TRANSACTION.
THEY NEVER CALLED.
So there you have it. The worst hotel stay ever.
And both corporate offices and management DO NOT TAKE RESPONSIBILITY.
They will actually insult you in return!
Oh, and everything is in very poor state in the room itself: holes in the walls, no safety box, stains on the ceiling, etc. A dump!
Opinión escrita el 1 de Abril de 2019
Nice place to stay at , manager was nice also front desk lady made sure we were accommodated. Room was perfect, stayed 2 weeks and housekeeper leti was the best, doing a great job. Thank you hometowne studios.