Ok for 1 night, but I still checked out early
Reviewed 23 September, 2020
I was working in Houston last weekend, and rather than drive 4 1/2 hours back to Dallas, decided to stay over. I found this IHG hotel online and it was a decent price, so I made a reservation.
The property is nice. It's in a well maintained business area in Westway Park.
Check in was painless and easy. The clerk was very nice, and welcomed me at an IHG member (although it's been many months since I last stayed at an IHG property).
She gave me a king room. It wasn't large but it was ok.
The bathroom is typical of this type of hotel but the amenities were lacking. Only one bar of soap. Hmmmmm.
I hung some clothes up in the closet and pulled out my laptop to do a little work. I couldn't connect to the hotel's wifi, which was frustrating. I called the desk and a guy tried to direct me (I am IT knowledgeable) but still not able to connect. So I plugged into the LAN and got to work. The chair at the desk was terrible. It's a banquet chair and uncomfortable. Needless to say, I didn't get much work completed.
There is a little sofa (large enough for 1 adult and 1 child). It would have been an ok place to sit, if the wifi had been working. There's enough space for better seating, and I had a very standard size room.
I went to shower and used the shampoo and conditioner provided. Once out, I went to wash my hands, but again was only provided one bar which I left in the shower (ridiculous in the era of COVID 19).
Climbed back into the shower to get the soap so I could wash my hands at the sink.
I left the hotel for food and noticed groups of people smoking in many areas of the parking lot.
When I returned, more groups of people smoking in the lot. No parking so I parked around back.
I went to bed and could hear people walking in the room above me and up and down the hallway outside my door. I turned the tv on and the air con to help drown out the noise.
Tried to sleep. Wasn't able. At 2:30am, many people in the hall laughing and talking. More walking back and forth upstairs over my room.
At 5 am, I had slept maybe 2 hours and was very frustrated. I brushed my teeth, washed my face, packed, dressed and left.
I was home in Dallas by 10am. Where I proceeded to go straight to bed and sleep 12+ hours.
A slide of bloody pillow
Reviewed 20 August, 2019
Worst stay ever. (A jazzy motel 6) Where do I begin between the musty smelling room, the noisy air condition that sounded like change had dropped in it , I had no cold water just hot, and my bed had a bloody pillow in it. So I had to share a bed w my daughter smh. I brought these concern to there attention and have yet to here anything back. Went through a third party that recommended this place and have already to reached out to them. Do yourself a favor find another place to stay definitely not worth the money
Reviewed 1 June, 2019
This is my second time staying in this hotel. The services are extremely good, especially from Mary Ann, she was so helpful during my stay. The room was clean and tidy, the breakfast was nice. It's very recommended.
Awesome Service & Awesome Personality
Reviewed 28 April, 2019
The lady who helped me was extremely kind and you can tell she was a genuine and sincere person. She was very helpful even while in the middle of her nightly audit. She went out of her way to make sure I was happy and satisfied. I would like to thank her a million times for being so nice. I’m 28 with tattoos on my neck I don’t leave reviews on google. So for me to go online and leave her a review, should say a lot. Thanks !!! Here’s a picture of my thumb up in the snack room lol
Best Hotel Ever for hosting a Venue
Reviewed 29 January, 2019
I booked the Holiday Inn Houston Westway for a mini-Comic Con event which they hosted for 3 days. I have booked many hotels in the past including Hiltons and Marriots for this event and I have never received the service I received from the staff here at Holiday Inn Westway, many who worked on their day off just to make sure we were happy which we were. The manager Bob Kenyon, the General Manager Sylvester Bowden and the Food & Beverage director Ramiro Mejia were wonderful in bending over backwards to help with any needs we had. The front staff were great as well. From this point on, I will always look to book a Holiday Inn in place of the other hotel chains.