Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 4 reviews
If I could give this Hotel a negative 0 I would.So one of my family members lost his wallet and we kindly asked for it but of course they will not give it back so $500 are gone.Next, don’t get me started with the food they’re was a hair in one drink and we had to get a new joker room because the one we got had bathtub problems.DONT WAIST YOUR MONEY!
Facility needs upgrading but very hospitable staff
Compared to other Marriotts at the same price point this particular Spring Hill Suites is at best average. The staff, however, i super accommodating. We had a very early morning flight to catch and I told the staff about it. The person who worked the night shift prepared bags for me and my wife that were ready by 4:45. The driver of the van that took us to Hobby Airport was very nice and polite One of the things that attracted me to book at this particular place was because the lobby had recently been renovated. Now it is time to spend some serious money on the rooms. Our room was dated. The TV must have been at least 15 years old. Only one side of the bed had outlets. C'mon, in this day and age you can do better than that. The furniture was also dated and the carpet was paper thin. The A/C was a problem during the night. If we had booked for more than one night we would have gone elsewhere once we saw the room. The staff is the only thing that saved this Spring Hill Suites from a rating of 2.
Three Strikes - I’m Out
I know this area and wanted to stay by Airport in new or renovated property. SH fits that. I had two rooms but booked at different times so different rates. At checkin I asked if she could make the rates the same and she agreed to do so. Strike 1 not changed. Upon extending for another night, I asked for the change again for both nights. Agreed to do so. At check out the rates had not been adjusted. Strike 2. I returned to the hotel on my way to airport and asked for the change again...Agreed. Checked emailed receipt and you guessed it Strike 3. Really disappointing
Great Place by the airport
My mom and I stayed here in lieu of going to a cruise in Galveston. This place was clean and roomy and the staff was great! When we first arrived the air conditioner wasn't working and I called the front staff and she immediately put us in another room. I appreciated her promptness to the matter and how friendly she was. They were all so helpful with anything we needed the next day (it was our first cruise) and the breakfast was pretty good too. It was an average continental but again staff was excellent. If I port out of Galveston again I would stay here again! It is also helpful that a shuttle picks you up from the airport and takes you back. Love it!