Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Bedding was disgusting
Opinión escrita el 25 de Julio de 2021
We arrived around 11:00 last night ! Checked in ! Got to room looked at bed ! The top comforter had massive amount of black hair on it .. and the sheets OMG.. called front desk multiple times no answer. Walked down to lobby waited and waited . Called again knocked on office door Nothing !! After 30 or more minutes. We saw laundry room door open ! So we went in got sheets and pillow cases and changed the bedding ourselves... We paid almost 200$ for this room ! I have never been so disgusted !! I guess after 11:00 the front desk can just not be bothered !! But then again he was hacking up a lung when we were checking in so maybe he was to sick to help.
Top of the line!
Opinión escrita el 23 de Julio de 2021
When you drive up to this hotel you may consider that it doesn't look very fancy, but rest assured that this hotel is a great place to stay. The staff was friendly and outgoing, courteous and helpful. Our room was impeccably clean, even those little corners that often seem a little less than clean. The room was beautifully decorated and the bed was very comfortable. They served a hot breakfast that held us until late into the day on our travels. I highly recommend this hotel!
Not Handicap Accessible / Unprofessional manager
Opinión escrita el 25 de Junio de 2021
Absolute worse experience! Dirty old hotel! No elevator and we used wheel chair! Per the manager, the fact I didn’t know this before hand was because I didn’t call the hotel directly. Once I told her I HAD called directly, then I was told I should have asked if they had an elevator! The manager was very unprofessional. The nice desk clerk had gone to get her to solve the problem, as my room was on 2nd floor and it was the last room. I did not ask for her. Manager did not greet me, or introduce herself, just said “may I help you?” I stepped aside for the next customer, since I was being helped , and didn’t know she was manager. Totally, unprofessional! Luckily, the nice lady behind me checking in, offered her 1st floor room to me in exchange for my 2nd floor room. We took it, next problem, no ramp to get in, but a worn down step, with a rug/mat over it. Got wheelchair over that, then navigating hallway was next problem. Laundry bags and large trash can we’re blocking hallway. I moved 2 bags to get chair down hallway prior to taking picture that’s attached. All of this for a mere $344 for the night. What can you do when it’s the only room left in town? I don’t understand how hotels can price gouge! The room was worth $79 for the night. Room itself was a typical dingy old room worth $79 per night only.
A Good Night after a BAD Beginning
Opinión escrita el 23 de Junio de 2021
I was staying here on points. The beginning was bad, but by morning we had a good experience. The location of the hotel is very difficult to find (even with GPS). After I found the camouflaged entrance, the girl at the desk told me that my room was not ready (it was 7:30 PM). She explained that they were short of housekeepers. I talked to the housekeeper and she assured me that my room would be ready by the time I returned from dinner. After we walked upstairs (no elevator) following dinner we found the room in good shape. We had a good night of sleep, with a standard breakfast. If I could get a decent rate I would not hesitate to return.
Opinión escrita el 15 de Junio de 2021
So we spent overnight in Idaho Falls ...for the price it was really good place !
was fairly clean... I could tell that they were a little understaffed but The front desk agent ...she was friendly... they had fresh baked cookies out and also get a complementary bowl of soup around dinner time! They did a lot a little “home” touches... like pillow mints on a nightstand... they had on-site laundry... we ate the free breakfast there it was OK not a lot of choices but it was good ...no meat(Bacon or sausage) products but had eggs and biscuits and gravy along with your regular breakfast foods... it was a fairly quiet hotel ...overall it was a good stay!