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HERMOSO Lugar es como estar en un sueño, Una Joya en el Desierto.
Opinión escrita el 13 de Octubre de 2018
Hermoso lugar, la decoración es tan moderna y original. los empleados muy amables. no hay desayuno pero ofrecen cafe, pan y fruta gratis en el lobby todos los días y el Brunch empieza a las 11:00 am en el restaurante The Pink Cabana el cual es delicioso y pintoresco. especial para viaje de pareja o con amigas. ambiente extremadamente relajado. los amenities en el baño de la marca Aqua di Parma de lujo! definitivamente tengo que regresar.
MY NEW HAPPY PLACE!
Opinión escrita el 29 de Julio de 2021
Absolutely amazing! My Fiancé and I stayed at the Sands for three nights in mid July for birthday getaway and everything about the hotel was prefect. Our room was beautifully decorated and the bathroom was to die for. The oversized walk in shower was perfect for cooling off after some pool time and the standalone tub is perfect for relaxing at the end of a long day out. The staff was all amazing. We sat by the pool for hours each day and Wendy was so friendly, attentive, and helpful. Faith was also amazing and was constantly making sure our stay was going well. Amir, the GM, was one of the best I've ever met. He was constantly walking around the resort making sure everyone was having a good time and was actively making sure the facilities were perfect. It was all very impressive. We loved the Moroccan ice tea that they serve at check in and the Pink Cabana was such a great restaurant with an amazing menu and staff. The décor throughout the entire property was very high end and was indicative of the quality and attention that was paid when designing the hotel. We couldn't have asked for a better experience.
This may be our new spot.
Opinión escrita el 29 de Julio de 2021
I think this might be our new spot. It was amazing and so peaceful. The pool was great, and we never had issues getting lounge chairs, even on Saturday with a full hotel. The room itself was great with a great little patio. All wonderful furnishings and a comfortable bed. Staff for the most part was great, pool servers a bit slow, especially when you ask for your check.
Food - good breakfast! If you want lunch at the pool on Saturday or Sunday you only have the choice of tacos or hamburger, do wish they had more lunch choices.
Spa - it’s nice but my massage was just so so, my boyfriend loved his though (I had a male and he had a female)
Grounds - beautiful and photo ops every where. Watch out for all the instagramming girls, that was the only annoying part of this hotel.
Pool - beautiful and just the write temperature - salt water. You will get some bachelorette parties on the weekend who aren’t enjoying the pool, just taking photos of themselves in different spots and being loud. Good music by the pool. They also have free sun bum sunscreen, aloe, and coffee in the AM by the pool.
Overall this is a very peaceful and comfortable hotel and we will be back.
Really wanted to love this place, but would not recommend
Opinión escrita el 17 de Julio de 2021
The rooms are comfortable and the hotel makes for great pictures, but the service really left us wanting more. There were other instances where we thought the hotel could have done better, but the poolside service is what really stands out as being poor.
First, the pool service was incredibly slow- we only saw our server once every hour. When our lunch came out they only gave us 2 place settings when there were 3 of us eating. No one ever checked on us, so the 3 of us shared 2 forks to eat. Later, we ordered a bottle of rose and it was still corked when they brought it to us. Again, no one ever check on us to open it so we had to take it back to our room to open it ourselves and bring it back to the pool. Later on one of the staff accused us of bringing outside alcohol to the pool.
At checkout I asked to see an itemized bill of all charges made to the room. I found a receipt that was very clearly supposed to be charged to another room.
I did appreciate that the food and beverage manager called me to ask about my experience and I was very honest with her that I would not book this hotel again nor recommend it to anyone. She graciously offered to comp our first round of drinks at the bar. I thought that was a generous offer since I was not expecting any kind of compensation. However, instead of comping my card I was charged for another round of drinks. I had to call the hotel again and ask them to remove this charge as well as refund me the original charge they offered to credit. It took about a week to resolve.
I would not recommend this hotel to anyone, but if you do book this place make sure to check your room charges and monitor your credit card. The hotel design is lovely, its a shame that the service does not equal the decor.
Cute but noisy
Opinión escrita el 28 de Mayo de 2021
Just stayed here two weekends ago, which was our second stop on our babymoon for baby #2. The hotel was aesthetically pleasing, but didn’t offer much for us beyond that. Here’s why:
- We paid extra for a room with a patio/balcony, and we got stuck in a cave-like room that was very dark and had an un-inviting patio (room 21 I believe). Right by the pool - convenient, but noisy.
- We could hear EVERY footstep of the people in the room above us. I believe they had a dog, too, so extra noisy.
- Overall hotel was not the right vibe for a babymoon - better suited for a bachelorette.
- Super steep prices for food. We ended up splitting a pasta entree for dinner (and no drinks) and the bill was still $60+
- No seating by the pool unless you stake out a spot early. Luckily we did this. But be sure to grab some towels, because otherwise you’ll be sitting on sunscreen-and-sweat stained cushions.
In conclusion, we were supposed to stay for 2 nights, but we ate the price of the second night in order to get out of there. We had more peace and quiet that second night at home with our toddler. If you’re a couple looking for a romantic stay, or just a person who hopes to get some sleep at night or a reasonably priced meal, I think there are other places to stay that are better suited for that. Unless you want your photo in front of the cute, pink walls. But the price per night isn’t worth that photo, in my opinion.