Reviewed 26 August, 2021
On July 23, 2021, my family checked into 2 rooms at the Comfort Inn South, 5040 S. East Street, Indianapolis, IN. We have stayed in Comfort Inns several times before and although they are a “no frills” hotel, for the most part, they have been ok. Unfortunately, that was not the case for this stay. The reviews for this hotel were between 3.9 and 4.0 star reviews. I should have dug deeper, instead of trusting the reviews and relying on my previous experience, before booking our rooms. If I had, I would have found more realistic reviews. When we booked the room, we had to pre-pay and considering the time, we felt finding another hotel was not an option. In hindsight, we should have taken our chances and driven on down the interstate and stayed somewhere else.
When we checked in, we were told the elevator was out-of-order and we would have to take the stairs (with all of our luggage) up to one of our rooms on the 3rd floor. My husband later learned that the elevator had been out-of-order for 3 weeks. We were also given a room on the 1st floor. Upon entering that room, we found that the plaster on the ceiling was falling off, there were water stains on the ceiling, the door knob to the bathroom appeared to have been kicked in and was in very bad shape and the bathroom was not clean and the room didn’t appear to have been cleaned, at all. The sheets appeared to have been changed and the TV worked. We awoke the next morning to find that more of the ceiling had fallen off in the entry area of the room, during the night. Fortunately, not over the sleeping area.
Our room on the 3rd floor was in a little better shape, but was not clean! There were long black hairs on the tub walls, the floor was not clean and there was a hair on the sheets when I pulled the covers back.
There was a ball team that was being checked in when we arrived. Not a little league team. Unfortunately, they (or many of them) shared the 3rd floor with us. They were very loud, slamming doors, playing music in the hall, laying in the hall (seriously), running up and down the hall while yelling, etc. This went on all night long, or at least until the very wee hours of the morning. When I left my room around 7:00 a.m. to check-out the breakfast option, they were literally laying in the hall and playing loud music. In addition to all of this, they were constantly using the “F” word as if it were the only word in their vocabulary. Based on their behavior, I did not call the front desk or speak to them about the noise, for fear of provoking a situation that may not end well for my family. I’m serious! I have never stayed in any hotel where I didn’t feel safe. This was a first. We checked out as soon as we could get our things together. We did not stay for breakfast. Breakfast was supposed to be hot, but was only pre-package items and wasn’t worth having, anyway. However, we had stayed in a Comfort Inn the previous week, in Lansing, and it did have a hot breakfast. We do not intend to book rooms with Comfort Inn/Comfort Suites, in the future.
This Ain’t no Four Stars
Reviewed 10 August, 2021
So I stopped at this comfort inn because Trip Advisor gave it 4 stars. What a lie. This place is in a very low income part of town, is old, and beat up. My room’s ceiling had cracks, major water stains, obvious sheet rock patch jobs, etc. The places only saving grace is it wasn’t as bad as the other hotels in the area. If staying in Indianapolis, just keep driving past this area and stay somewhere near the international airport. I’d give it 2 stars, but needed to lower the overall star average because Trip Advisor’s 4 stars was so wrong.
No Smoking - Smoking Rooms?
Reviewed 6 August, 2021
Um .. well, the smell hit us in the face as soon as we walked in. Although there are no ash trays and the room number in the hall also had a "No Smoking" symbol, it was very clear that they allowed smoking in these rooms. Yuck.
Nice updated vanity, TV, microwave & fridge. However, the ceiling above the shower is covered heavily in black mold. Glad we're only here for one night.
Just a stop
Reviewed 2 June, 2021
Very nice staff very helpful finding good food friendly people clean rooms comfortable atmosphere soft. Was quite slept well hot shower clean rooms. Would recommend to any stop by relax and enjoy area. Indianapolis has lots to see and do around the corner.the place for food the gal recommend around the corner was excellent food and staff