PLEASE BE ADVISED!!
Reviewed 4 August, 2021
PLEASE BE ADVISED!!
This location is not safe nor can this place accommodate
I was robed of $360. Worst experience ever.
We will refer to this place as "location" since it does not qualify to be a hotel, motel, a hostel, or any place a decent person would stay. This location can not be categorized as a hotel and they are far better hostels than this.
Staff were illiterate, communication issues, very ill-mannered individuals.
- Moldy walls
- Stains on the walls
- Fixtures and moldings are chipped and has rotten away
- A/C does not work.
- Bathrooms are ... to put it short, the toilet does not have a seat!
- Room cabinets were filled with dirty linens and pillows
- Chipped and water damaged furniture
- Most sheets were stained
- Some beds are missing headboards.
I booked 6 days at this location. I booked through Agoda; more on their customers service later. The photos I saw of the location looked very good, it was discounted so I took advantage of the discount. The total, after the documents came to $360 for 2 triple rooms. I was happy with the price so I went to the location to check in. First of all, I was immediately greeted by a lobby that looked like a scene from 1970s and Staff that looked like they dressed like the neighborhood boys. I immediately asked to showed the rooms and that when all the problem began. They first stated that they did not have the rooms I reserved but rather "better" rooms for me. They showed their economy small rooms and a standard double room. I saw both rooms I was absolutely appalled by the condition of the rooms. I requested a refund simply because they did not have the rooms a requested + my dissatisfaction with the condition of the rooms. I was refused a refund because my booking was non-refundable. Although, Agoda policy is that if the hotel does not present what one reserved that they are entitled to refund. I called Agoda and spoke with for almost three hours; they Ultimately said if the hotel is unable to refund you we can not proceed with a refund.
I WISH I COULD GIVE THEM NO STARS.
Very unpleasant stay
Reviewed 7 September, 2020
The room was very dirty and very small. There was a hole in the bathroom door and lots of mould in the shower cabin. It was the worst place I have ever stayed in. The staff didn't speak English at all and wasn't nice. The only positive aspect was good lication
Don't come to this hotel of you wanna have a good experience in Istanbul
Reviewed 12 February, 2020
This place is completely overrated. Firstly it was REALLY DIRTY and dusty, like they didn't care at all. We arrived and they had given us a room with two separate beds when we had booked a double bed room. We went out and had dinner, my partner drank a couple of glasses of wine and I was exhausted (since I have a heart disease), when we got to the room they hadn't changed the bed and they told us to wait. After waiting in the hallway for over an hour we asked, a bit desperately, to have our room ready or change the room, ot was later than 1 am and I couldn't stand on my feet, my partner let them know about my chronic cardiac disease and the young staff member didn't even look at us or answered. My partner got angry and the manager came down shouting, telling us we were drunk (we were not, I cannot drink since I have my condition and he wasn't even tipsy, but even if we were... what was his point? is it illegal to drink alcohol? apparently the extremely rude manager didn't tolerate it) and even though we repeatedly said that I was ill and needed to rest, he told us to leave, kicking us out. I fainted, had to get my emergency medication and fortunately other managers from another hotel nearby took us in and saved the night. I don't recommend you come to this hotel if you don't wanna have a horrible experience.
Weekend in istanbul
Reviewed 16 December, 2019
Really friendly and helpful. Very good service. Great room with a beautiful view. Clean and very good value for money. Booked tours at a good discount and cheap airport shuffle. Would highly recommend.
For the price it’s a decent place
Reviewed 10 December, 2019
Don’t get me wrong it is not 5 * or close but for the price it’s perfectly fine, in my opinion it’s more of a short stay hotel... but it’s comfortable, everything in the room was working ... was warm and simple and the balcony rooms have the most amazing views of the sea and Istanbul, not to mention you are in the heart of Istanbul for such a good price! The front desk staff are friendly and accommodating, it’s cheap and cheerful. More for solo and younger travels than for family’s in my opinion.