Calificación por los huéspedes
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Resumen de puntajes
Calidad del sueño
Opinión escrita el 2 de Agosto de 2021
The staff went above and beyond to provide excellent service. They were polite and genuinely cared about making our stay as seamless as possible. This was among the best hotels I have stayed in close to 11 years of military travel. The hotel was safe and cleanly.
Service completely lacking for a Hilton property
Opinión escrita el 11 de Julio de 2021
Our room was musty, the door to our room didn’t stay shut without us completely pulling it tightly to close, the front desk staff was less than friendly and overall it was just mediocre, breakfast included. We were with a group and constantly felt rushed out of the lounge as waiting to leave in the am. Breakfast wasn’t opened before we left one day and the night before the front desk acted completely disgusted when a mom asked we could have some muffins or fruit just laid out. There was a male manager who was overly rude at every single turn. Closing the pool when it was time, that wasn’t the issue as much as the way he talked to guests. It was unacceptable. Also one ice machine working? We had to hunt for one that worked.
The day of check out I left something in my room 5 minutes after checking out, the front desk checked me back in, then back out again and it was not a smooth process. A quick grabbing of the item by staff or myself would have been much more efficient, especially given the time since we left.
And, our room smelled when we first walked in that we eventually got used to as it was just in the kitchenette, but then the blinds did nothing to block the lights from cars parking outside our room. There was a large gap and at any given point you could be outside and see into our room.
Overall we had 12+ rooms in our group, while the location was great for our needs, nothing else held up to the Hilton standard. There were signs about masking and social distancing, but not even the staff was masked, which is fine...but it’s gross to use social distancing and COVID restrictions as a reason we could wait in the lobby to leave as a group, when literally no precautions were being taken.
Homewood stay ok
Opinión escrita el 10 de Julio de 2021
Overall the best part of our week long stay was the breakfast.
Gym has a treadmill and elliptical but needs a stationary bike.
Covid is giving everyone an excuse to not give great customer service meaning get your own towels and TP.
Location good close to airport and not too far from KC convention center.
Opinión escrita el 7 de Julio de 2021
Terrible hospitality. They are not welcoming with groups of people.
Couldn’t eat or drink in the lobby/dinning area unless it was their food.
No linen service
Our room had trash on the floor when we check in.
not a good place for groups
Opinión escrita el 7 de Julio de 2021
Room is ok. Not sure how this hotel can have the "Hilton" name by it. No room/cleaning service. Had to walk to front desk to get towels every day. Guy at front would not give us towels without bring down our dirty towels. Six of us stayed in the room and we only had 3 towels. We called for linens for the sofa bed, they were never brought to us.
We are very disappointed with the lack of courtesy with the staff, especially the man working in the evening.
We were here on a volleyball trip. We have stay at over 50 hotels over the past few years. Never have we been told to leave the lobby area if we wanted to eat or drink our own food or beverages. So, we got told to go outside, which we did. It was 90 degrees outside which is why we were inside anyway.
Then, a group of our kids were sitting at a table playing cards and a worker came over and told them there were too loud. I witnessed it. They were not loud. Then she came back a little bit later and ignorantly said "where are your parents?" Well, we were all outside because the parents were told to go outside.
At every hotel we have ever stayed at we have always been allowed to have our own beverages in the lobby.
I will be taking this info back to the agency we booked through. I hope this hotel is taken off the list as it is not accommodating to groups looking to relax and have fun.