Not so Best Western
Reviewed 19 September, 2021
Mediocre at best. IAW not so Best Western. The hotels is run down. You know, an older hotel, partly refurbished, partly ‘romantic old style’: it doesn’t give a good end product. Rooms are ok, but the rest below standard. Staff is doing whatever and you better go somewhere else for breakfast
Reviewed 3 October, 2019
This is typical of a Best Western hotel, all very relaxed. Staff on reception when we arrived were not the most helpful, we parked in the garage which is also the station car park as advised but there are quite few stairs leading up to the hotel, plus steps in reception. As we have been travelling round Germany for couple of weeks we had few bags but it proved difficult getting them to reception, eventually we took car out of garage and parked in pedestrian area to unload and then put car back, all of this could have been avoided if the reception had said there was a lift from parking to shopping entrance just few yards away. The Junior suite was nice and large with loads of storage space but cannot help think they have missed a trick, instead of a huge table and 6 chairs..for 2 people, there was ample space for a nice sofa. It could even have been a sofa bed as room was plenty big enough for a family. Breakfast buffet was very good. This hotel is perfectly situated for buses, trams and trains and the Schloss museum is within a 30 mins walk.
has seen better times ... comfortable beds
Reviewed 15 January, 2019
This run-down gem of a little hotel is situated in Kassel Wilhelmshöhe and conveniently located for visiting the park and palace. When you stumble out of the railwaistation you sort of fall into this hotel.
fantastic welcome, meh wifi
Reviewed 22 September, 2017
I arrived on a cold and rainy evening and received a warm welcome. Super helpful front desk, a map of the town, and even a transportation pass for the duration of my stay. The place had a weird, non-rectangular elevator, but it worked fine. When I told them I was a BW Rewards member I received a drink coupon and a bottle of water; they also had coffee and fruit available all the time.
I was way up on the 5th floor, despite the cold I still slept with the window open. I can't imagine what it's like in the summer when it's out and out hot. The other problem on the 5th floor was the wifi was not great. But it wasn't very good down on the ground floor in the restaurant.
Restaurant was pretty good. Breakfast was even better.
Reviewed 10 September, 2017
- Excellent location, 5 minutes walk from Kassel-Wilhelmshöhe Train Station ( pls note that not Kassel Train Station) yet it is only 15 minutes from Wilhelmshöhe to Kassel by tram. Hotel would give you a free tram/ bus travel ticket upon arrival, so it is convenient to travel to and from Kassel;
- Noise issue;
- spacious room and bathroom;
- hair dryer, little fridge, hot water boiler and free tea/ coffee provided;
- clean and tidy