Birthday Dinner Disappointment
Reviewed 18 September, 2021
We were in Kenmore for a weekend away to celebrate my husband’s birthday and booked the restaurant at the Kenmore hotel 2 months earlier. On the day my husband checked the menu online only to find that they weren’t serving meals so I called them and they confirmed this. Also said they had no record of my booking. “It’s been a bit chaotic with all the changes in ownership and management that have been happening over the last few months. They really shouldn’t have taken your booking”.
Really disappointed that a special occasion was ruined.
Reviewed 17 September, 2021
Having stayed at the wonderful Kenmore Hotel intermittently since getting married there in 2009 we were slightly nervous about this year's visit considering the issues facing the hospitality industry nation wide. We had no need to worry.
The hotel were suffering the effects of both Covid and Brexit but coped with it admirably. A reduced menu offered a good choice of delicious locally sourced produce and the service was good.
The recently upgraded rooms were amazing and the staff were friendly and helpful as always.
Thank you Kenmore. We'll be back!
Overpriced underwhleming & poor value for money
Reviewed 9 September, 2021
Booked this on the day of stay due to a trip crisis thus accommodation needed last minute. Given a room in cottages in the corner across from the hotel - which looked promising from the outside. Says the hotel is "recently renovated" but appears they missed the rooms - the outside is the best bit! The room was dated and grubby, the lock was loose and hanging on the door and the lino didn't meet the corner bath on the floor so you could see the wood underneath..
The view from the hotel restaurant was nice but (obviously) only visible during daylight hours - the restaurant itself in terms of decor is in need of updating. The menu is limited (the cheapest main being Spinach & Ricotta pasta @ £15 !! £1.35 in Aldi and I'm sure the portions bigger)! To be fair the chef seems to know what they're doing - the chicken was delicious but, again, tiny portion for £20!
The English bartenders manner was rude/ ignorant and unfriendly.. The young girl in the restaurant and again at breakfast was a breath of fresh air and great at her job.
Breakfast was great in terms of food, however the younger male waiter was super hussled and couldnt cope. When there appeared to be no orange juice he simply said it had run out completely. The older lady waitress used her initiative and went the extra mile (or 20 feet) into the bar and fetched some more! N therein lies the difference between someone who has customer service skills and someone who is just serving a customer! After he'd taken our breakfast order, he took 3 others and they all arrived before ours - just a glitch but a tad incompetent and frustrating when people order food after you and you wait for some time beyond them being served. The ladies on breakfast were very pleasant and helpful but I'd say the young man wasn't cut out for that role - he came into his own and brightened up as people were leaving and wished us all a good day so he wasn't rude, just very easily flustered and lacking in service skills.
For £129 for one night this place simply wasn't worth it - we stayed in Premier Inn in Edinburgh previously, amongst other places, and it knocks the socks of this place in terms of quality! I agree with others that only the location/views of this hotel save it and even then only in daylight hours. On a positive the bed was clean and comfy though the sofa bed in the room probably needed fumigated! Yuk.
Don't know the area well enough to recommend anywhere else, though it's limited in Kenmore itself - but do yourself a favour and find an alternative. This place is at the very least charging 10% more than is reasonable.
Reviewed 9 September, 2021
We stayed last weekend at the Kenmore for 2 nights DB&B and after the long pandemic was greatly looking forward to it. On a positive note most of the staff were friendly enough ( bar one ) if rather casual, but it went downhill not long after that. We booked their best room and was given the "Veranda Room" First impressions were that it was a lovely room but I immediately noticed a strong overpowering musty smell and even after opening the windows and the "balcony" door the smell remained strong. After reporting this the receptionist/manager came to inspect and agreed. We waited on the balcony for her to find another room. The balcony left a lot to be desired - looked neglected with weeds and no cushions on the large rattan furniture. The smell was evidently emanating from the chimney which when we looked up had obviously not been checked/cleared for a long long time. The bathroom was of a high standard. We were given another room - The Square. Possibly the shabbiest room in the hotel. Cramped with Chipped furniture. Ugly dated bathroom etc. Wifi didn't work . However we were just glad by now to have a shower until we discovered there was no hot water - in fact for a while no water at all. This wasn't resolved until the next day hence felt grubby. Manager was helpful I have to say and offered us one free night's stay but the whole experience was disappointing. The food was reasonably nice as was the breakfast and the location was beautiful but this hotel is relying on this fact. Staff need better training - I could list several others reasons here but suffice to say training is the answer. One waitress called Norma was lovely and she knew how to treat guests so perhaps she could be put in charge of the others?? We never used the bar area as it was full. With a list of tweaks this hotel could be a stunner but it needs a much higher standard applied all round.
Only the location saves this hotel
Reviewed 8 September, 2021
We stayed here in July having stayed two nights before in 4 star hotel in Pitlochry. This is a hotel that charges 4 star prices and provides less than 3star service. We booked the suite with a balcony/terrace and one of the larger doubles for two nights. On arrival we had to ask for the dog poo to be removed from the balcony and discovered our ‘suite’ had only one chair although we had a lovely newly done bathroom. On closer inspection there were hairs in the bath and the balcony (after dog poo removed) was filthy, broken glass and bottle tops lying around the dirty garden furniture - most of the plants in pots were dead though the weeds were doing well. Evening meal first night was fine though breakfast next morning was a complete disaster, continental was a few pieces of cheese, slice of ham, a pot yogurt and we were told they had run out of croissants on a Saturday morning??? The cooked breakfast was equally disappointing and inedible - we cancelled breakfast for next morning and ate out our second night. My daughter and partner’s room was musty smelling and tiny yet was charged as a larger double room! The rooms were not serviced and when we asked we were told it was due to COVID but we could get anything we need if we asked - so asked for fresh towels and some toilet roll - by second evening neither arrived and reception was now closed! The barman was clearly happy to chat to and drink with the local lads, bump up the music inside so they could hear it outside making it impossible for us to even have a conversation. As the evening wore on the locals just didn’t bother to put on their masks going to and from the outside balcony and the bar!!On check out we raised all of the issues to be asked had we not requested the towels again!! Also told they were aware there were some issues regarding the balcony but still were choosing to charge full price! Eventually we were given £50 off our room. Another guest was complaining at same time as us pointing out that 4 star city hotels charge less and provide a much better service. I do not usually write such scathing reviews but having just read some of the comments from other guests who stayed after us it is clear this hotel is making no effort to sort things out. I would not recommend anyone to stay here.