Maximum number of pets per room 2.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 763 reviews
10 years ago the Shilo Killeen was class acted. Now it is a way overpriced, struggling place. A 25 year old cathode ray grainy TV no less, without a remote. The card key rarely worked on the aging door lock. Maintenance obviously generally neglected
I only stayed one night and it was just ok. It’s definitely dated. The tv’s need to be upgraded and pillows need to be replaced with better quality pillows. The biggest disappointment was the dirty towel hanging on the back of the bathroom door. Clearly housekeeping needs some work. Otherwise it’s a fairly decent hotel. There are worse hotels in Killeen.
NOT a 3 star hotel!
My husband, grandchildren and I stayed there for 5 nights while visiting family at Ft Food. It was awful! I have absolutely NO understanding of how this is rated a 3 star hotel or of the great reviews. I also believe that their online photos must have been taken many YEARS ago. Upon check in our room had NO towels or wash clothes!! I called front desk 2x, no answer. I then went down to front desk & was not initially acknowledged by either of thec2 employees. I was told they were out of clean towels and wash clothes. After disbelievingly questioning that fact, I was given 2 towels. (For 3 guests) I was told they would bring more to our room once available. No one came that night. Called the next am & requested towels. Again, no one came. Contacted the Mgr who apologized & gave us a 25% discount for 1 night. He provided us w/ towels & wash clothes. Towels were not consistently replaced daily the entire stay. Carpets throughout the hotel were stained & dirty looking, fux leather was peeling off the seating area in the lobby, there were multiple large holes in the ceiling tiles above the pool. NEITHER of the hot tubs worked. Our key cards didn't work on multiple occasions. We had to get new ones. (I heard mutiple other guests complaining about this as well.) The hallways were uncomfortably hot! Upon check out we were not asked about our stay. We will NOT be back!!! We have now stayed at this hotel 2x. 2019 & 2020. It was worse this time. Note: We stayed here because it is one of the only hotels we could find w/ an indoor pool for our grandkids. We stay in hotels fairly often. We always stay at 3 star hotels to avoid all the above listed issues. Shilo Inns in NOT accurately rated and is in poor condition with poor service.
Terrible rooms, old t.v’s tore up desks old carpets, asked for wash clothes 5 times and was told they were being washed at 4pm and then told us they would be sent up to our room when cleaned, never got them.Our bed didn’t have a mattress cover”gross”! Stains on the sheets and furniture, desks in both our rooms were missing the drawers, mirrors had some type of dried up liquid stuff on them, just nasty rooms, and it was so hot in the hallways like there was no ventilation!! Beds were sunk in and need to be replaced. Will never stay here again!!
They really do have the best steak in the world!
I didn't stay at the hotel, but I did eat in the restaurant. Xavier was an attentive, polite, and all-around great waiter. I had the "Filet of Sirloin" and it was the best steak I ever had. I'm not lying. I'm 54 years old and I have probably had thousands of steaks in my life, but this was the best!