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Needs some TLC
Opinión escrita el 21 de Enero de 2020
We stayed here for three nights to do some family skiing.
Check-in tip: Drive into the resort, and into the car park and follow the road around the back of the car park to the front door of the Trickle Creek Lodge. You need to check in here. The Polaris Lodge is a few minutes walk away.
Polaris Lodge is ideally situated for the ski slopes – it is essentially ‘ski in ski out’. There is a self-service eatery on one floor and a restaurant with servers on another. There is a ski rental shop in the building, and the lift pass office is at the back of the building. The locker storage area for ski equipment is sensibly located, and the door opens onto the slopes.
The room (210B) was large but the bed was quite uncomfortable – far too soft for my liking and lumpy. It was also one of those double beds which is composed of two single beds zipped together and so there is a hollow in the middle. The bedsheets also didn’t seem to fit the bed very well, with the result that the sheets came off the bed very easily.
The room was large enough to have had a seating area in it, and it was a shame that this had not been added.
The room is incredibly poorly lit – at one point I had to turn the television on in order to get enough light to see what I was doing at the desk.
The bathroom was equipped with an adequate range of amenities, and there are plenty of (rather thin) towels.
Polaris guests can use the gym, the swimming pool and the hot tubs at the Trickle Creek Lodge, and there are pool towels available at the reception desk there. There are also changing facilities.
Great Location, but you're on your own!
Opinión escrita el 28 de Febrero de 2019
The Polaris Lodge is right at the foot of the ski lift - so if you're at the mountain to ski, its a perfect location. Rooms are big, I had booked a suite with a Kingsize bed and got a double bed instead. Signage is lacking so if you're unfamiliar or if you arrive after dark it can be tricky to figure out where to go. The front desk where you check in is not in the building which is problematic...
Not bad but several issues
Opinión escrita el 18 de Febrero de 2019
Location is unbeatable. Room was very basic but clean and adequate. Front desk were friendly.
Several things make me not want to stay again however:
- Front desk is in trickle creek lodge, separate building. It’s quite annoying to have to put on winter clothes and go outside just to get to front desk
- The above is severely compounded by the fact that you cannot call the desk. It goes to the answering service, no matter the time. I mentioned this and they denied any problem saying they are getting calls non-stop. Even though they didn’t get a single call the entire time I was at the desk (about 10 min). Or any of the other times I was there (had to go often, since you can’t call them). Even though it was the same from my cell or from the room. And from another customers cell who volunteered to test it....right in front of them. And from security. Non of this caused them any sense of urgency to acknowledge fix it. Even now, hours later, just tried again, it’s still not fixed.
- The heater made a rattling noise when running
- The music from the bar is audible in the rooms, even on the third floor where we were.
- There was no shampoo. After one day of housekeeping coming through, still no shampoo.
I wouldn’t book here again.
Opinión escrita el 26 de Decembre de 2018
That was another year of our winter trip to Kimberley. I can't even tell how many years in a raw we stayed here, probably a bit less than 10.
Year after year we feel more like home. Every year we stay with group of our friends at Polaris and Trickle Creek Lodge for several days.
You will find everything you need to keep you busy with your winter activities. Just steps away from the Northstar Express, if you are into downhill skiing; same with fat bike trails; minutes away from Nordic Skiing centre, if you like cross county skiing and access to countless trails if you just want to encounter nature and walk away from civilization or perhaps just walk down to town centre - also in walking distance. RCR offers wide variety of sport equipment for rent at its rental store in the same building. Both Polaris and Trickle Creek Lodges offer underground, heated parking. Trickle Creek Lodge also offers pool activities if you feel like forgetting the winter.
Staff is extremely friendly and striving to make you stay as comfortable as possible. Due to our specific needs for our little celebration we always ask for specific accommodation. Sometimes it is a challenge and requires special arrangements but the staff tries to accommodate us and I need to say, it usually happens with only some exemptions.
We love this location and service, therefore we are coming back for our little Christmas celebration with group of friends and family every year.
Great location, excellent service!
Opinión escrita el 25 de Decembre de 2018
Stayed at Polaris for 5 nights over the Christmas holidays and genuinely enjoyed our time here. Only steps from the chairlift, beautiful, clean and spacious 1 bedroom unit with a full kitchen, equipped with dinnerware for 4 people, some pots and pans, wine glasses etc., large flat screen TV and a comfy king size bed. Staff was very friendly and accommodative, whenever we asked for some extra items they always delivered. The building is small and quiet; only a short walk from the Trickle Creek Hotel for those who would like to take advantage of the gym and swimming pool. Overall a great place to stay as a family, I highly recommend it and will come back.