Fairfield Inn Kokomo

It turns out we'd stayed here 5 years ago, and from what I remember, this was a decent hotel then and is still a decent hotel. The staff was pleasent, breakfast good, the room clean, although the bathroom area a little small for more than one person.

I did not stay here and thank god I didn’t!! The hotel manger Mindy I spoke to to change my reservation was completely RUDE I called on Tuesday to change my reservation from Thursday to Friday. And spoke to a gentleman he couldn’t find my reservation by my name but with my confirmation He did find it. He told me he change my reservation from Thursday to Friday and that it was all taken care of on my husband’s deployment date got pushed back so today Thursday I called to change it to Saturday instead of Friday Mindy made me aware that the reservation was never changed. And that I was supposed to be arriving today. He did find it. He told me he change my reservation from Thursday to Friday and that it was all taken care of on my husband’s deployment date got pushed back so today Thursday I called to change it to Saturday instead of Friday Mindy made me aware that the reservation was never changed. And that I was supposed to be arriving today. As I explained to her that I spoken to somebody at the front desk on Tuesday at 3:30 they told me that they change the reservation and that it wasn’t in 24 hours because my reservation should’ve been for Friday not for Thursday any longer. At this point I became very upset, I asked to speak to a manager and she said that she was the manager. My husband is deployed I have three kids and I’m having to figure out a hotel room now for Saturday and have to pay for a hotel room for Thursday when I will not be staying there. She finally agreed to cancel my reservation for Thursday night but I would be BLACK LISTED for any future stays as I explained that that was perfectly fine and that I would not want to be staying at her hotel she said good and I said back I will be making a review on your guises poor customer service that is when she said I am no longer canceling your reservation and you will be charge and blacklisted for future I then explained to her that I will be calling corporate and she told me to do what I needed to do and hung up on me. I then called back 15 times I was either hung up on or gentleman answered pretending he was in a room being 300 and that I needed to call the front desk that he was just a guest staying at the hotel that happened five times finally I contacted Choice, after spending one hour and 15 minutes on the phone Carlos explain to me that she was the only person who could authorize the cancellation since it was now for Thursday and not change to Friday I then explained that it was supposed to be Friday and that they never changed it. So then I began to get even more upset. I three-way called all three of us together and she said that she never told me I was blacklisted I was more than welcome to come stay the night tonight at the hotel but that if I caused any disruption or was rude to any employee I would be escorted off the premises. I then explained that we live 2 1/2 hours away and I was already having to drive there on Saturday and I was not going to drive there on Thursday for no reason when I was not needing to stay. She told me that I was wasting her time and I needed to stop calling and that I would be charged whether I showed up or not. Neither of the employees at the quality Inn and suites in Kokomo were helpful and neither was Carlos with choice management through the one 800 number I will be contacting headquarters as I’ve grown up in hotels my entire life and my family owns one themselves. I want everybody to know how rude this woman is and disrespectful.I have never had such bad service in my entire life with a hotel especially choice we typically always stay at choice hotels because like I said my parents on one and I work in one and I know that things are being are able to be changed she just chose not to after I said I would leave a review on her website. I will make sure that the same review is supposed to touch all traveling websites choice hotel I have never had such bad service in my entire life. DO NOT STAY AT THIS HOTEL!

first of all it was not a Fairfield Inn . It was a quality Inn. it was deceiiving Quality Inn was under construction . It is not what we booked on line we booked a room under Fairfield Inn Marriott . caller the company we booked with and told them what happened and ask for a refund we have not heard back as of yet . So discussed we the whole process .

The hotel is in the midst of renovations (according to the signs) and it is a good thing. This hotel is very dated and worn looking. We were there for one night and the room was adequate as was the breakfast. It does have the potential of being a good spot.

Arrived in Kokomo after a football game and needed a place to stay. It was after midnight and check in process was smooth. Room was clean and beds/pillows were adequate. Little noisy in the morning from the room above. Breakfast was hot and a nice selection. Changing over from a Fairfield and signage was not real clear rolling in at night time. Overall a nice, clean place.