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Opinión escrita el 16 de Octubre de 2019
Sofitel Kunming esta en el central de ciudad. Transporte conveniente. Los recepcionistas son muy entusiasta y paciencia. ¡Que bueno! Viajé con mis amigos. Nuestra habitación estaba arreglada en el nivel superior. Entonces pudimos ver el largo Dianchi que es muy bonita. El restaurante buffet también bueno. Hay muchas comidas.
The best hotel experience in China! Especially for the price!
Opinión escrita el 17 de Julio de 2021
Wow, just wow! What an amazing hotel which is superbly managed by Jerry who has developed a wonderful environment. Every staff member went out of their way to speak with us, check we were having or had a wonderful day. I didn’t need to tell them my room number at breakfast or at the lounge bar, they had made the effort to know us and what we enjoyed.
Breakfast at this hotel is amazing, you must have it but be warned you will not eat lunch. We also had the buffet on the 49th floor, what an amazing arrange of food and discounted because we are Accor members.
The room was to die for, amazing views of the city. Our concierge James, could not have helped us more and we really felt like he would do anything for us!
If you’re coming to Kunming, this is the hotel to stay at! And make sure you join Accor membership programme, we feel like one of the family! I hope you enjoy the pictures!
Opinión escrita el 1 de Junio de 2021
The moment we arrived we were greeted with great hospitality. The food was great. All of it. We visited during the breakfast hours, and the variety in food was impressive. We had everything from bacon and eggs to juices to cheese and finished
with delicious croissants and other sweets. Don'
t forget to visit the Cheese Room, it's the best. Many thanks to Cicily and Irina for their great service and hospitality.
Below my Expectation for not really friendly design.
Opinión escrita el 3 de Abril de 2021
I really appreciate the ladies in reservation department. They are very patient for my frequent calling for more room bookings. Very efficient to call me check my request when I first time reserve which is one week ago. Then I call for other room booking (my colleague ) from IHG members. They are good.
However, when checked in, Its different! Staff doesn't matter where I checked in (front desk or executive lounge, after 2:30pm). Only replied : up to you! Then room didn't match my request which they called one week before. It is a suite but there is no extra outlet on desk for my phone or laptop. The living room is bigger then bed room which I have to leave every thing in living room. Very strange design they put luggage stage right next to the entrance door. That means I have to walk to entrance every time I need to reach my luggage. Also If I have guests come, the first thing he saw will be my opened luggage. Also there is no light on the luggage stall.
The lighting in the room is dark, makes carpet looked very dirty. The shower space is much tight and they reserve much more space to a seldom use bath tub.
So i have to leave all dirty shirts in living room on the sofa. I have to walk back and forth for my stuff from luggage. I have to charge my laptop and two phones in 3 different place.
The design is poor!
The breakfast food table walked like 1 mile long. Walking in this sofitel is normal. Compared to Guangzhou Sunrich Sofitel, this Kunming one is far far behind!
In the evening before I check out, hotel call to offer me a new "better condition room". I rejected. Need to organize everything and reopen, it is waste of time. Luckly, I didn't stay in hotel whole day time during my stay. Only go back for sleeping!
Highly recommend Kunming sofitel send staff to visit Guangzhou Sofite. At least to learn face to guest when they are talking. Ignoring is not good feeling to customer.
The hotel could be a highlight of our Kunming trip
Opinión escrita el 1 de Abril de 2021
As the highest building in Kunming, Sofitel has great view to overlook the city. The suite we stayed was huge big, deco are very French. Breakfast could be one of the best I ever have in chain hotels.