Check-out ends at: 11:00
607 E Prien Lake Rd, Lake Charles, LA 70601, USA - Lake Charles, Louisiana - U.S - 70601
Check-out ends at: 11:00
Hotel is Closed
Reviewed 16 february, 2022
When I arrived at the hotel the entire property was fenced off by an 8 foot hurricane fence. The hotel was closed. Could not even pull into the parking lot. It is advertised as open. Took quiet some time for reimbursement of funds. Every big hotel rental company is allowing bookings because the hotel company has not made anyone aware of the closing.
Great Customer Service
Reviewed 16 august, 2020
Anna at the front desk had an amazon personality, she is always welcome to help and try's to make things operate as smooth as possible. She was also the agent on my last visit back in February and her personality has not changed. I could not give enough recommendations Anna's hospitality. She is definitely a asset to this hotel and with friendly service like that I will continue to come back to stay when in town.
Nice friendly staff
Reviewed 14 june, 2020
Visited on June 12 nice hotel nice location 6 min from the casino not enough parking if you move you lose walking distance to restaurants the only bad thing is the whole hotel smell wet and moldly very over powering nice rooms 50in tv HBO ECT would vist again
Reviewed 1 february, 2020
When I first walked in I was greeted by Anna, she was warm and very welcoming. Our room was clean and put together nicely. The breakfast was good, could of been alittle warmer (but had a microwave). The parking was kinda hard, but great overall experience.
In town for business
Reviewed 27 january, 2020
Room # 108 First the good - Delisa, the desk attendant, Awesome excellent, personable and helpful. Helped me out with a deposit that they require when you pay for with cash. Great customer service. Next the annoying - nothing mentioned prior to arrival about a deposit being required for paying cash. They are holding my gas money and most of what I needed to eat on so its been lean. Next, the breakfast - average for a buffet breakfast, but hot and tasted fine. Furniture in the dining area was worn. Clean area to eat in, nice staff who made sure to greet you. Room - 106, 108, very close to the elevator and lobby. Ask for one upstairs and away from the front if you need to go to sleep early. Average maintenance - surfaces of the TV stand, night stands, bathroom counter had spots on them and werent clean. Not utterly gross but indifferently attended to - cleaned up with the disinfectant wipes I carry when I travel. Not filthy, just not polished. Bathroom was fairly clean, shower curtain torn, shower rod mostly attached to the wall but that may change soon. Strong air freshener in room, simply unplugged when it got too strong. Several decent places to eat nearby. Id stay here again with the caveats mentioned above.