Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 256 reviews
Excellent customer service
Despite a rocky start to my stay, the way that front desk manager Lidia Gonzalez approached my concerns and resolved them, I would definitely recommend this hotel in the future. The hotel is well located, comfortable and clean.
My Son had surgery and we stayed here" great stay"
My Son recently has surgery in Laval Quebec and the closest hotel near the medical facility was the Holiday Inn in Laval Quebec. Staff was very friendly and professional they treated us with great compassion and dignity while we stayed there.
Nice but needs upgrades and more amenities
The staff is very friendly and the rooms are clean. However, the carpet in the hallway has some "bumps" in it (I almost tripped because of it) and the mattress was way too soft. We did sleep properly. Also, some small store would be useful instead of the vending machines. I feel that this hotel is clean but does need to be renovated a bit as it looks tired. The A/C unit is also noisy.
Would not go back
This property is dated and the cleanliness is lacking. I was not impressed with the service either. The bathroom floor was full of hair when we arrived and the room smelled musty. The fridge was also dirty and they had to come back to clean both. There was no offer to discount our room or upgrade, simply to clean it and add points to our account which are a headache to use anyway.
Do not park your vehicle there
I think the owner of this hotel might want to investigate why so many car gets stolen out of his parking lot. If a police officer says word for word that a lot of cars get stolen there I'd probably put some measures in place to protect my guests vehicles. First of the cameras are only on the hotel none are around the parking lot. There could be a gate for after the bar close that let in guests only. If I owned this hotel I'd probably also investigate why my hotel more than others like is there something going on here? Not safe at all to even walk through the lot at night alone. There is most times nobody at front desks. We and nobody I know will be using this hotel again.