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Amazing place but horrible service !
Opinión escrita el 23 de Junio de 2021
We took the train from Paris to le Touquet. Perfect journey until we arrived at le Touquet : impossible to find a taxi to go to the Novotel (6km from the station), we had to wait 1 hour. The next bus was only 1.5 jour after our arrival...
The hotel was renovated in 2019 so it is very comfortable, its location is really amazing, lying on the beach . We book a room with balcony, so we had wonderful view on the sea.
We had dinner at the hotel for the 1st evening : the view and the menu were excellent, but the service, really bad, may be the people were too young, missing experience.
The next day, we had breakfast : very poor breakfast, only scrumbled eggs and bacon, industrial orange juice, very few fresh fruits....
Before breakfast I had had a short jogging on the beautiful beach : no direct access from the hotel to the beach !!!! I had to go through the outdoor parking to arrive to the beach...
So I would recommend it for its perfect location. Think of booking your taxi some days before your arrival and don't expect great services !
The most AMAZING sunset view!
Opinión escrita el 11 de Mayo de 2021
The location is just perfect. We had a room with a bed facing the beach literally just steps away, and a bathtub with the same view. Simply breath-taking. We didn't even need or want to step out of the room because the view was just magnificent especially at sunset.
However services fell short. Reception seems to be under staffed. Calls are unanswered. TV didn't work. Several calls and quite a bit of waiting later, they couldn't fix it and offered to upgrade us to a suite - but the room is not as nice as the one we had so we stayed.
Very limited room service menu. Food was ok. Breakfast slightly disappointing - very generic items, good pastries but OJ not freshly pressed. I understand it's complicated given the Covid situation, but we stayed in other hotels under the current context and definitely think they could do better. Staff are friendly and helpful.
The view triumphed over everything and saved our staycation.
Not for 100% satisfied
Opinión escrita el 9 de Septiembre de 2020
Part of the personnel in the lobby is not interested, they just keep typing when you arrive and even without looking at you they ask what you want, horrible !
Food in the restaurant not overall good, just choose fish, not meat. Service not impeccable either.
Room with seaside view nice, but on the ground floor people on the beach can see into your room. Moreover room was not really clean and terrace just complettely dirty : full of bread crumbs (for the birds ??).
Opinión escrita el 6 de Agosto de 2020
Beautiful place, right on the beach.
The hotel is fine, the view is magnificent.
The service is very good.
Beds are very comfortable.
Ok for a 4 stars hotel.
The restaurant is very good, Dinner was great. The breakfast however is quite poor, not worth the money. But this might be due to the coronavirus restrictions.
Nice place to stay for a few days
Opinión escrita el 27 de Julio de 2020
Stayed in Thalassa Le Tourquet for 2 nights.
We checked in online, and only had to pick up our key at the desk.
The small room we had was located at the back of the hotel, overlooking the parking lot, with a small window. All rooms at that side of the hotel have the same small window. There was a sofa bed that was transformed into a bunk bed. Nice for the kids.
The rooms at the front have a small balcony and see view. We asked for a room at that side of the hotel, but unfortunately there wasn;t one available.
We had breakfast included, but due to COVID-19 measrues, we could choose to pick up our breakfast, have it brought to the room, or stay in the breakfast location wearing masks while walking around. We didn't want to sit in this area, and the room was too small and dark to have a pleasant time, so we went out to have our breakfast at the beach.
There is a nice pool with salt water and a comfortable temperature.
The pool starts at 80 cm and end with 200 cm deep.
There is also a restaurant. Some seats outside overlooking the beach.
The town has nice villas and looks clean.
At the end of the coastline there is a beautiful part of the beach with a park to wander.