Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Amazing customer service
Opinión escrita el 14 de Abril de 2020
Outside of the spectacular view of Mayon Volcano, the staff: Almarth, Rey, May Anne, Dannica, were so warm and very accommodating. We enjoyed the dining experience as the servers, particularly Almarth and Rey were just amazing friendly people. They took genuine time to talk with us and educate us about the beauty of not only Mayon but it's neighboring attractions. The GM, Edel was also accessible and friendly. While hotel itself is somewhat dated, the location and view of Mayon was second to none. Compliments to the chef for the yummy dishes although we missed the chili ice cream. We would not hesitate to return to the hotel in our next visit.
Opinión escrita el 29 de Marzo de 2020
We stayed one night at the Oriental and we liked it! The staff was very friendly and the fire dancers put on a great show. My family had dinner at one of their restaurants and they were able to accommodate all 16 of us. We ordered various dishes and all were delicious! The infinity pool with a view of the Mayon is also very nice.
They also have a free shuttle that took us to the airport which is very convenient. I would stay here again next time we come back to Bicol!
How its changed.
Opinión escrita el 15 de Febrero de 2020
2 years ago I stayed here for a fortnight and really enjoyed it.I reccomended it to my brother and stayed there one night.instead of 3 restraunts open there was 1 this restraunt had no beer for 2 days. The evening meal we had was chaotic. My guests had finished their main courses before I started and I had to ask where my meal was.couldnt find wait staff to order desert and drinks and had to go to bar to order. Whole meal took over 2 1/2 hours . Far to few staff. Seems they have a new hotel in the centre of Legazpi.very disappointed.
2 years ago I rated this Hotel very highly - sorry no longer
Opinión escrita el 12 de Febrero de 2020
This hotel is a disappointment now 2 years later
Great for the views, close to CBD and airport
I admit that cyclones and circumstances have damaged some of the infrastructure and renovations are happening to rooms and public areas.
The restaurant badly needs a rethink! - gone are the chefs doing live cooking and all the buzz - just below par offerings, some of it should be hot and is cold and unappealing and some dishes run out and not replenished - no staff checking - you have to tell them.
No live music in the restaurant anymore - there used to be.
There used to be a large open room near reception with comfortable lounge chairs and a pianist - great for guests to relax - this area is all closed in and unappealing.
There is new management here who is making a difference and getting things done - a long slow climb back to its former glory.
I can only hope that in 2 years time when I visit again that this Hotel is grand again.
Opinión escrita el 4 de Febrero de 2020
First of all we booked this hotel thinking that the pictures look appealing and modern. But we were very disappointed when we got there. The first room given to us was a joke, the ceiling was full of molds and the veranda was very dirty. I complained and we were transferred to another room, which was better, but the glass shower door was lacking, making the whole bathroom wet, including the area where the toilet is.
When we were about to eat breakfast one morning, we couldn´t find a clean table, and the funny thing was, only four tables were occupied that time, the rest were full of dirty plates left by other guests. And some items at the buffet section were not refilled.
It is sad because the place has a potential but the lack of common sense and responsibility among the management and staff is ruining its potential.