A slippery slope for Mark Warner!
Reviewed 1 February, 2020
And I’m not referring to the skiing. As a die hard Mark Warner fan of many years, it’s such a shame to see such a fall in standards - and sadly Hotel Tarantaise is a symbol of what I fear may be their demise. Let’s start with the positives! For skiers rather than party animals the location is a huge plus - it’s very definitely ski in ski out. Only a few bars and restaurants close by but all very good. The lounge and bar area are cozy and welcoming with a lovely log fire - though not enough seating for everyone. The quality of food at dinner was excellent - they even accommodated my requests for lightly cooked fish! Something that Mark Warner has always done better than anyone is hire good staff. Everyone we came across was pleasant and helpful - maybe the well brought up sons and daughters of Mark Warner’s ageing clientele from Its hey day!
- [ ] Sadly it all stopped there. The hotel is definitely need of a major upgrade. Although a decent size with plenty of storage and a bath - our room had a small double bed with a mattress so soft we constantly rolled together in the middle all the time. Every time we opened the door to cool down the room the radiator came on. The water pressure was very poor. As for the Wi-fi - very hit and miss with a very weak signal. Every night we and several other guests were kept awake until the early hours by what sounded like scraping furniture across the floor somewhere nearby. I never used to bother taking my own tea to a Mark Warner hotel as they could always be relied upon to provide decent tea - not so any more so if you’re a tea drinker pack your own tea bags. Afternoon tea soup and cakes were mostly delicious - but gone are the days of lots of choice for afternoon tea, as is the ice cream selection for dessert at dinner. And don’t get me started on the wine - there’s certainly plenty of it but as for the quality - let’s just say I resorted to buying a glass from the bar.
- [ ] All that being said - we did have a wonderful holiday. I just hope Mark Warner gets its act together and brings back some of the customer service focus and stops these niggly little cost cutting measures as it would be so sad to see it go. Here’s looking forward to a good night sleep!
Nice staff, good location for an intermediate or above skiier but some safety issues!
Reviewed 22 January, 2020
We enjoyed our trip to the Hotel Tarentaise but there are a number of issues that came up, which we tried to sort at the time, but were not really solved.
Fire safety issues, a noisy room and a treacherous drive marred our stay in what is generally a medium standard hotel!
The main one was the fact that the drive leading to the hotel was a sheet of ice and treacherous and for a beginner skiier (such as myself) negotiating this to the bus stop wearing ski boots and carrying poles and skis, to go for skiing lessons in the mornings was a nightmare. If you are able to ski down to Meribel then this is not an issue (unless you want to go out at night).
Our room was on the top floor next to a boiler room (or something) and we were woken up every morning at 6am by a large bang and then it droned and vibrated all day and well into the night! This was annoying and this room should definitely not have been in use. It was tatty and the furniture was outdated! No work had been done on the hotel to make it look nice and we were there at the beginning of the season.
There were fire alarms on our first two nights but we noticed that the fire exit next to our room was not in use! This could be dangerous if there was a real fire!
On a positive note the staff were lovely and the afternoon cake in particular, was fantastic, as was the roaring fire in the lounge/bar area.
The food was OK, better on some nights than others but edible. The breakfast was too late for me as i had to get to the bus stop so I can't comment on the cooked items. On the one morning I did have breakfast I thought it was disappointing with some horrid sausages on offer with beans and tomatoes!
On my return I wrote to the customer services dept about my concerns re the drive and the fire safety and although I heard from Gordon Spence he basically didn't care about the fire safety or the slippery drive (which is an accident waiting to happen)!
On the whole this is a convenient Chalet if you are an intermediate skier and can negotiate a rather late breakfast at 8 to get to skiing lessons by 9.15 with a nice team of staff (albeit young and generally inexperienced - but then we were there the first week)
Given Mark Warner's lax attitude I would not book with them again and so as this is run by them I would be unlikely to return until I was assured that safety and proof that the boiler room was safe (e.g. no carbon monoxide leakage) was forthcoming.
However for an intermediate skier and a medium quality hotel experience this is a good choice.
Down graded Room without notification
Reviewed 2 January, 2020
Check your invoices, our room was downgraded between invoices and they now claim we were informed, not what you expect from a quality company. Total break down of trust with Mark Warner.
When arrived we were told there were no other room options, as another customer said 'mis sold' as they had the same situation.
Lounge was shut during the day, two years ago you could ski in sit in the lounge and have a coffee break then ski out, no longer. They didn't want to lock the bar away to save time.The fire was lit whilst we tried to have afternoon tea which more often than not resulted in smoking out the room leaving the guests to open doors and leave the room.
Communication with head office has that "its your fault" approach to it but where do you go when you stand at the arrivals desk to be told sorry head office allocate the rooms and we are full, basically like it or lump it.
Hotel has gone from poor to run down, do not expect quality accommodation.
Sorry Mark Warner we have been on 6 of your holidays, another lost customer, think you have lost your touch and brand.
Fantastic location, chalet needs some TLC
Reviewed 17 July, 2019
Right on the slopes but this chalet is looking very tired now. Needs refurbishment, stayed here about 10 years ago and it's not changed since! Rooms are perfectly comfortable but overpriced in my opinion. Food very average.
Ok if you can get a get a good deal but not great for kids
Reviewed 16 April, 2019
We had a great time on our holiday in Mottaret. We loved the location, the ski area and the service was mostly very good, especially from the customer service team on the front desk.
The room was shabby but this is clear from photos of the hotel. The room was warm, the bed was comfortable and we slept well.
Some negatives -
The hotel is right on the slope, why wouldn’t you design it so the boot room opens onto the piste?? This is maybe less of a problem earlier in the season, or if you don’t have small children but climbing up a steep icy path each morning which melts into muddy slush by the afternoon is not fun. It was easier to get the bus back to the hotel which defeats the purpose of having a ski in hotel.
The food. Breakfast and afternoon tea were fine but dinner was hit and miss, the vegetarian options were sometimes awful, bland, unseasoned and often barely touched. Peppers stuffed with soggy white stodge and sultanas?! The chef was inflexible. Our 6 year old is not fussy at all and luckily will eat foods most little kids won’t, but one day didn’t fancy anything on the menu, the waitress went to ask chef if there was a kids alternative, as there was some days, but chef just said no. So he got a smoked trout risotto, which he couldn’t eat - not exactly child friendly, and not good enough for a hotel that still claims to “welcome children”
We had a great meal at La Baleine Blanche just up the road from the hotel on the staff day off. Service and food was so good and such a contrast from the hotel meals.
I’d definitely come back to Mottaret/Méribel but I don’t think this hotel is a good choice if you have young kids.