Perfect location in Les Baux
Reviewed 11 September, 2021
Wonderful retreat in amazing setting. Great rooms, especially the villas are well laid out and feature all necessary amenities. But most of all, some of the friendliest and most professional staff we ever had in a hotel in France. Outstanding service quality!
Reviewed 3 August, 2021
The hotel was excellent, the staff were very conscientious and helped us with a number of bespoke requests. The kids all loved the food, particularly the breakfasts. The room was spacious and we were very comfortable. Thanks so much
A five-star establishment where we ended up feeling part of a big family.
Reviewed 1 November, 2020
In order to do the Domaine justice, I am going to start with the beauty of the place and its setting, then its amenities and services, and then finish with the best part of the stay - the professionalism and friendliness of the staff. My assessment is that this is quite simply a must-visit location:
The Domaine impresses at multiple levels from the moment you arrive. For example, once you park, there is a beautiful large space in front of the entrance. Grass and trees welcome you. Those, like us, who came in search of space and a place to breathe will find it here. The Domaine literally sits on a golf course and there are kilometres of paths to walk. This includes a very manageable (we even did it with a pushchair) 30-40 minute walk into Les Baux. You would be nuts to come to this Domaine and not take advantage of the grounds.
The Domaine itself is beautifully built and decorated. Again, there is emphasis on space. The courtyard inside is large, leafy, meticulously clean and an excellent space to share with other visitors keen to enjoy a drink outside the bar or simply to relax in front of the fountain. There is also a large swimming pool. We didn't use it as we came out of season and so it was not open. However, we saw staff tending to it every day and it is doubtlessly a major plus point in the summer.
Breakfast is in a stunning glass conservatory that lets in glorious morning sunshine and reminds you of the lovely countryside awaiting you. The buffet consists of a wide variety of food for all diets and preferences. The attention to detail is excellent. Discreet members of staff show you to your table, provide you with a hot drink of choice, point out children trays and glasses so that the little ones can also enjoy their meal, provide high chairs for babies, etc. You feel that you are starting the day in the best possible way. While we were there, there were a number of food options for lunch and dinner including a Bistrot, a more formal restaurant, and a more informal bar area. All three share excellent service. Although I am not a 'foodie' the kitchen is extremely competent - the meals were delicious.
The Domaine has a number of other amenities that make it much more than just a place to sleep. In no particular order: there is a small (but sufficient) spa that consists of an indoor pool (not really for exercise but very tastefully lit and with some sort of air hydrator (bubbles) for those who like that sort of thing), jacuzzi, sauna (good size), hammam (I didnt use), treatment rooms, showers, and refined changing rooms (think London gentleman's club). There is a gym (clean and well equipped although a little small), a small cinema (we didn't use it), and a reading room (great place for family board games). Of course, right next to the Domaine is the golf course entrance for those who want to play.
You find the same combination of class, cleanliness and space in the bedrooms. We were in a junior suite and there was ample room for a double bed, separate single bed, and a cot. The room had a beautiful view over the courtyard, very large bed, replenished and free mini-bar (including a complimentary bottle of wine), large bathroom with beautiful enamel bath and Italian shower. Free Internet is available throughout the hotel and works perfectly.
Now on to the stuff that actually makes the biggest difference - the staff. I was truly blown away by their friendliness and professionalism. They make the place discreet but friendly...expensive in a classy way...you feel genuinely welcomed. At every point during the stay they are there to help, and do so with humour and a smile. The Domaine is a five-star establishment but we ended up feeling part of a big family. Here are a few anecdotal highlights:
1. Thank you to the Caddymaster (Vivien?) who let us take out a golf buggy to explore the golf course, and turned his place upside down to find a small putter so that my daughter could try some of her skills. My daughter was distraught that she had to say goodbye to 'the monsieur'. His smile, laughter and kindness has really stayed with us as a massive highlight. Did I mention that when we saw him the next day he remembered both my children's names? Impressive.
2. Thank you to Julie at the spa who welcomed us each and every time we went with a big smile and genuine interest in our happiness. Nothing was too difficult for her, from finding armbands to discussing the pros and cons of Brexit in English! Oh, she also knew all of our names after a first introduction. She is a massive credit to the Domaine.
3.Thank you to the cleaning staff who good-naturedly cleaned up the bombshell of a mess that my kids seem to make effortlessly each day. It is a really positive sign that you can sit, chat and joke with even the cleaning staff...who were again only too happy and ready to attend to all of the idiosyncracies of the children guests.
In short, the Domaine is a perfect stay no matter your reason or background: isolation and wow factor for the romantic couple; luxury and professionalism for the older and wealthier types; warm family atmosphere and activities for the family, etc. etc. The Domaine is rightfully the best option in the region. Yes it will cost more than some other options but it is absolutely, 200% worth it.
It used to be excellent
Reviewed 31 August, 2020
Mid August we stayed at your hotel for 2 nights. As this was our third stay and we were really looking forward. From past experiences we were used to a personal approach (for example addressing my son by his first name when we are in the lobby), clean rooms, night turns in the evening, excellent service in the restaurants, ….
This time this was not the case:
*Spiders webs and dust next to my bed
*no night turn
*poor wifi the first evening
*On Thursday 13 August we had lunch in “At the Bistrot”. Very poor experience.
We ordered lunch, drinks and a bottle of rose Ott Clos Mirielle
After 10 min we asked where our wine was
We were informed they did not have a bottle in the restaurant and were fetching one in the cellar
Sometime later our wine arrived together with our lunch
To make things worse, the waiter had us taste the wine which was warm
He offered some ice cubes to cool down the wine. This we refused, this is an expensive bottle which we should just not cool down with ice cubes
Half way our lunch we asked for the manager (it took some time to get over our first anger), we explained the problem. He offered to cool the wine in some other quick way, we reused for same reason. We informed him we did not want the bottle anymore.
We asked for the bill. To our surprise the bottle was still on it.
Wonderful place to stay for a few days!
Reviewed 23 July, 2020
We loved every minute at this hotel. Our room- a jr suite- was lovely, spacious. The pool was really peaceful and nice. The breakfast was delicious. The golf was very good- I did have a broken cart wheel and though reported it and got the same cart again the next day. The spa treatments I had were great. Thank you to Cleo. Louis Pierre, the Concierge, was super helpful and responsive to all of our questions. Very professional. All of the staff were so friendly. The only thing that needs to be improved is housekeeping. It was very good but inconsistent. I would stay here again in a minute. And I am picky.