Excellent Hotel, with recently renovated rooms with special touches
Reviewed 17 September, 2021
It’s a delightful and beautiful hotel that has had recent upgrades which make it comfortable, too. We stayed in room 240, which is what I’d call a junior suite—located in a wing reached by walking down several hallways and a set of stairs.
We were staying for a wedding weekend. Everyone we talked to noted that the rooms were quiet, as was ours. The sitting area was comfy, especially the addition of a soft footstool/seating spot that nestled under the coffee table. The rooms are not large, but had everything we needed including tea and coffee supplies and a fan. The attractive folding shades on the windows were a really nice touch. The shower was fantastic, with great water pressure and being very large.
A few small nagging points: There was only one bath towel and one hand towel provided per person (and no face cloth). At least one more would have been nice. With summer/fall getting hotter every year, air conditioning is really needed (there was none, but they did provide a fan) especially with the windows only opening a couple inches. Finally, there was only one bar of soap for the whole bathroom—both sink and shower. I did ask for more and a big bottle of shower gel was provided, but I don’t know if this is standard or not.
Breakfast was a full buffet, well cooked and with something for everyone. All other facilities, including event space and patio was very nice. (Note, we had a couple guests of the hotel try to crash the wedding and we had to kick them out. It would have been nice to have the staff be aware and keep this from happening.)
I would say this stay was a 4.5, but I rounded up as it would just take a few small things to make it truly a 5.0 rating.
Lovely stay, attentive staff and beautiful surroundings
Reviewed 16 September, 2021
We stayed at Horwood House for three nights as my daughter’s wedding was nearby.
My father has high mobility issues and the hotel were able to provide an accessible room and a wheelchair to use during our stay.
Our rooms were extremely clean and the beds were very comfortable.
During our second night a neighbouring room came back very late from a night out. They were obviously drunk, used foul language and were slamming doors as they moved from one room to another on the landing. I phoned security and it was dealt with promptly despite the ‘party’ refusing to open the door. I personally thanked the security staff the next day.
We ate in the restaurant for an evening meal and it was very good. Our waitress Lily-Mae was excellent and very attentive to our needs. She was sociable without being intrusive and is real asset to your restaurant.
I would highly recommend a stay at his hotel - thank you 😊
Reviewed 16 September, 2021
Stayed here with my wife end of June 2021 and enjoyed it so much came back for our wedding anniversary in September 2021.
In June we had an executive room which was great. Staff are excellent. Attentive and friendly. Food was great with a good variety. We had a dinner bed and breakfast deal.
Came back and stayed in executive suite, which was even better than June. Great views of the countryside from our bedroom window and we were greeted with towel swans and rose petals on the bed, with a couple of small bottles of wine. Staff remembered us from June and really looked after us again.
Grounds are lovely with a beautiful walled garden with a pond.
There is a lot of redevelopment going on and the leisure facilities where also being redeveloped, so cannot wait to come back to enjoy these facilities. I’ve said it already, but we will be back and am also considering bringing my leadership team here for our annual retreat/team building day.
Average at best, disappointed.
Reviewed 15 September, 2021
We stayed for 2 nights for a wedding.
Don't be fooled by the room pictures on the website. The picture of a 'classic' room makes it look bigger than it is, it certainly isn't 'spacious' as stated. Saying that, it was well appointed with a good size TV, safe, ironing board and iron. There were plenty of plug sockets around the room, most with USB outlets.
The room did look quite fresh on first inspection, but you quickly start to see the shortcuts, especially in the bathroom.
In the bathroom, the loo roll holder wasn't fixed to the wall properly, the spring loaded holder wasn't the right one for the holder so just popped out as soon as you touched the loo roll. There were remnants of sticky pads on the tiles, for what who knows. The shower screen wouldn't stay on the bath whilst having a shower. You had to either hold the screen all the time whilst in there or just let the water pour onto the floor. The grout around the bath was brown in many places, the handles on the bath were brown where they attached to the bath and the plug wasn't even attached to the chain. The ceiling had been hastily painted, It needed another coat and had been poorly finished. There was no hand soap, so we had to go to reception where I mentioned the issues above.
The room itself was clean, but the skirting hadn't been dusted in a while.
Breakfast is buffet and on the first morning food was plentiful and hot. Unfortunately on the second morning it was a lot busier, probably due to the increased guests because of the weddings. This meant the staff struggled to keep up with demand and there were big queues waiting for the food to be replenished.
The bacon on the second morning was horrible and chewy.
We ate in Harry's Bar on the Friday night and have no complaints on the food, it was good. Beer on tap selection was poor though.
At £100/night room only, the management need to look at what they're offering. In it's current condition, it's overpriced. Expectations were high and they're wide of the mark.
On a final note, the staff were all pleasant, especially as I know other guests we knew had their own issues in their rooms.
Can I recommend this place? No.
Reviewed 12 September, 2021
The hotel , although advertised as being in the horwood house manor - is actually a new building attached akin to a travel lodge or similar large hotel.
The rooms are tiny. Beds very short ( both our feet were hanging out the bed ). There is no sound proofing to speak of. We heard our adjoining neighbours conversations and all doors opening /closing. The rooms have a lot of light filtering through in the morning so don’t expect a lie in. Overall we were disappointed and the hotel did not meet our expectations. Breakfast was 100% self service and by 5 minutes before it was due to close they had already run out of basics like croissants.