One night weekend stay. No sleep
Reviewed 5 September, 2021
We had 2 triple rooms booked which were clean,need a bit of a cosmetic lift but the main issue we had was the generator outside room 209 which meant 3 of my group staying in that room literally got no sleep! We didn't complain as reception looked very busy. The fan in room 207 was also faulty and the front of it fell off, it also blew out so much dust so probably needs checking as could be dangerous if the front continues to fall off. The TV also wouldn't turn on. It was a great help leaving our bags in reception. And when we rolled in Friday late evening, the gentleman on security/reception was so friendly and couldn't do enough for us. I dont know if I'd stay again as I expect to be able to sleep but 3 of us didn't. Like at all.
We enjoyed our stay!
Reviewed 3 September, 2021
After reading recent reviews, I think that we must have stayed in a different hotel!! Our room was small, but perfectly adequate for a 2 night city break, but would have been difficult with large suitcases. That I can see as being a negative for some travellers. But we found the reception staff welcoming, bar staff friendly, our room to be spotlessly clean, toiletries replenished, distanced tables in the restaurant with attentive staff at breakfast wit a range of food. Location was great for walking to Regents park, Regent Street, Oxford Street and Buckingham Palace etc . All this for a very reasonable staycation price and much better than a 4* hotel chain that I had stayed at 4 days before checking into this one.
Reviewed 23 August, 2021
Booked this quaint Hotel at a very cheap price. Clear to see why. Rooms are small, hot and in need of updating in the bathrooms, very glad of the fan in the wardrobe. On arrival we couldn't get the TV to work and it took the porter a while to do it too. An amazing view.......not! Twin room with a view of a wall! VERY small bathroom, dont book here if you are claustrophobic.
Mediocre Hotel but good location
Reviewed 21 August, 2021
We were allocated a double room when we asked for a twin. The only twin available was in the basement, boiling hot! Said they had upgraded us to an Executive room but we had booked an Executive room? Small, hot rooms. Tea, coffee, shampoo etc... not replenished on the second day. Reception staff not friendly.
4* Hotel? that has to be a joke
Reviewed 18 August, 2021
We checked in and we were given the wrong room type that we have booked, we went to reception to request a room move and the "manager" of the hotel was there and it was the most horrible and rude person I have ever seen in my entire life, I work in customer service as well and her behavior was just arrogant and disgusting. I feel sorry for the staff that has to go through it every single day because they were nice and friendly.
Definitely not coming back there, I have no idea how a person like this without any manners and any education could have a manager position anywhere. That was unbelievable. The room was tired, no a/c in the rooms... a complete disaster. I hope that the people who own that company will get rid of a person like that, btw her name was Emma.