Hotel Novotel London West

Starting at

$ 154

TripAdvisor Review

Based on 5137 review

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Whether you choose our 4-star hotel for business or leisure, Novotel London West is the perfect place to stay for comfort and location. Situated in the bustling heart of Hammersmith West London, discover the amazing sights the capital has to offer thanks to the nearby by tube station. Whatever your ...

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Property Info

Whether you choose our 4-star hotel for business or leisure, Novotel London West is the perfect place to stay for comfort and location. Situated in the bustling heart of Hammersmith West London, discover the amazing sights the capital has to offer thanks to the nearby by tube station. Whatever your reason for staying - whether it's a weekend city break, family holiday or business trip - you can be confident that we have the perfect room or event space for you.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Transport options
Garage
Reception services
Safe boxLuggage storage

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1464

  • Very Good

    2153

  • Good

    942

  • Reasonable

    349

  • Bad

    229

Travelers profile
  • Business

    1334

  • Couples

    1160

  • Solo travel

    332

  • Family

    1551

  • Friends getaway

    395

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Enjoyable Stay, Highly recommended!

Reviewed 27 october, 2021

Came to London for a couple of days for Half term holidays, very convenient being close to the shopping centre, and tube station, super quick to get to the west end. The hotel was nice, with good facilities and pleasant staff. Will recommend friends here. Special Shout to the extra friendly and helpful staff Mogtaba, Fabio, Julliete and Khashiya, hope to see you guys again in the future!

N6305DOethanm

Locked out

Reviewed 27 october, 2021

Have stayed here many times over the last 15 years although not much in the last 4 years. Was charged extra for turning up an hour early - this never happens when we stay in another hotel in Kensington. Returned to the hotel at half midnight to find it all locked up. The phone number on the door it says to phone wasn’t answered even though I phoned it 4 times. Eventually found an small intercom on a side door and was let in. Was starting to panic. The breakfast isn’t what it used to be. I know we were later down but had to ask for for extra of everything as it was all empty. Will probably go back to staying in Kensington. Will only stay here again if desperate.

butchm894

Food poisoning in the restaurant. Don’t eat here!

Reviewed 26 october, 2021

Got food poisoning from eating in the hotel bar. Hotel didn’t care at the time and even after I called them many days later. Terrible service, and clearly very poor kitchen practices. Stay away! I I booked two nights in this hotel for a conference in London. I checked in late on the Monday night and suggested to my two colleagues we grab a quick bite to eat in the hotel bar before going to our rooms. I ordered the Thai Vegetable Curry with Rice and added some chicken on the side. Five hours later was bent over in pain with cramps and spent the entire two days and nights in the room. Probably the rice not heated properly was the suggestion of my doctor. Despite me informing them I’d been food poisoned they continued to charged me £5 tray charge for every delivery of toast or cereal (all I could eat) and I eventually checked out 2 days later when someone collected me and drove me home. In all it took 6 days to recover and despite calling them afterwards nothing was done. I’d never recommend anyone eat anything in this hotel and don’t expect any help if anything goes wrong!

Restup1234

Think twice before you book

Reviewed 21 october, 2021

Hotel location allow very good communication with rest of the city and attractions. We booked the hotel due to good reviews and location. Reception, bar and lobby looks very good. Checking was easy. Unfortunately the room was very disappointing. Smelly, unclean (very stained) carpet, plug in air freshener didn't help. Bathroom in my opinion could be better looked after unhigenic like on the photos. Ferniture damaged so in the current climate impossible to keep it desinfected properly after previous visitors. Breakfast was average. On check out receptionist tryed to charge us for parking £96. We were very surprised as we have booked and paid for the parking in the package. After conversation we were told to forget about the fee and we free to go. We have stayed for 3 nights and were so disappointed as it was birthday trip for our daughter.

Y1593CTewaz

A very nice hotel in a great location.

Reviewed 21 october, 2021

Nice hotel with a quick and easy check-in and spacious rooms. Lovely lounge bar and a very nice buffet breakfast. Also a great location minutes from the tube station. I would definitely recommend for any London stay.

tooter1967