Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 387 reviews
DO not stay here........ I had to move hotels at midnight
Rude Reception Put in house 200yds away. Number 94, not a hotel and ex hostel I later found out. Basement room, disgusting, the smell, vacuum cleaner and brooms outside my door, Dining room adjoining Ripped carpets, very dirty, moth eaten in places Ant powder along skirting boards Moth balls in wardrobe Chair seat ripped, couldnt sit on nor would you want to. Wetroom tiny and dirty (could not class as a bathroom) Spittle all over tap Excrement on shower curtain Guy refused to move me - hotel was full, would have to wait until tomorrow, 3 requests as my skin was crawling. Called Booking.com refused to refund me, I eventually got 1 night back from Booking.com but they blocked my review as apparently I am registered as a no show, I get charged but cannot review?????? hence reviewing here If this hotel were kennels I would not leave my dog. Ironically there is sign in reception looking for a chambermaid !!
Better than staying on the street
It does the job if you need a cheap stay for one night, but nothing more. Extremely dissappilointed in the reception. Room on the top floor meant that I had to not to fall down from the narrow stairs where the carpet was loose and unstable. Room seemed to have been cleaned but definitely needs to be redone as the carpets and walls are ruined. Bed sheets seemed to be clean and no stains/bugs found. The window was letting all the wind through and it got pretty cold during the night. The toilet and shower were just horrific. The flush did not work so the water was just constantly running down and was pretty loud. The shower is a small non-adjustable "hose" right above the WC, no space for a small person, can't even imagine what a slightly bigger/taller person would do there. Reminded me a toilet in a caravan. The check-out next day was just me handing the key to the same rude receptionist, while he was smoking in the first hall of the reception. I did not see the breakfast due to the bad reviews and decided to go to a nearby breakfast diner which was brilliant. All in all, does the job, but if you have an extra tenner, don't choose this one.
Avoid! Do not stay here.
Where do we start? The reception staff were rude, barely spoke to us and when we went to check out and complain about our room, the receptionist was too busy making a call on his mobile and didn't want to talk to us. The "continental" breakfast consisted of stale bread, stale looking cereal, cheese and ham that was left out on a plate for who knows how long, and yogurts that were warm to the touch so we've no idea when they were last in a fridge. Our room was on the 4th floor in a different building to the reception (something not mentioned when we booked). There is no lift and the stairs are narrow with dodgy carpet. The bathroom was smaller than one found in a motorhome, the shower was broken and the door didn't lock. The bedding and towels had stains on them. The most worse thing about the room was the unknown drop stains and SPITBALL on the wall. We reported the stains and spitball to reception when we collected our key after going out (you had to hand it back in every time you went out) and we were told our room would be cleaned the next day. It wasn't!! If anything our room was worse. The carpet hadn't been vacuumed, as far as we could tell all they had done was replace the teabags and cups and make the beds. We've never stayed at a hotel were we had to go out and buy our own bedding and flipflops (didn't want to touch the floor) but that is exactly what we had to do. If we could have stayed elsewhere we would have. Do not stay here!
The main hotel is currently under refurbishment and seems long over due.. However, despite booking this hotel we were sent down the road to an associated room. This was desperate for refurbishment in particular the bathroom which was little more than the size of an airline toilet and fitted in a similar way.. It wasn't large enough to use. We won't revisit.. I suggest you look elsewhere.
Room for night needed in London
Very basic room Close to London centre Lots of stairs Outdated room not very spacious Room very hot but fan provided Tea and coffee provided in room Shower toilet in cupboard also dated and small I found this quite expensive for room