Nice little hotel in good location
Reviewed 5 October, 2020
The hotels in London have been doing some good deals to get the economy back after lockdown. This was one of them. Local to all amenities and Earl's court station. Did some shopping in High street Kensington and was about a 10 minute walk. If they have offers go its a good deal
Reviewed 7 March, 2020
Where to start with this hotel from hell? The room was small. Yes, I know, European hotel rooms are always small, but this was different. I have been travelling throughout Europe for years and have never encountered such a small hotel room. There was a large bed taking up most of the room with only a small section on the side with which to maneuver and somehow also fit all of the bags. You could only get into bed on the one side as it was pushed against the wall. There was no space to open bags and even have any semblance of organization. Still, we tried to make it work and not put a damper on our plans. After a day of this, it started getting more difficult. The bathroom began to smell slightly of sewage and, no matter what we did, it would not go away. We stayed in Bristol that night for a concert and figured it would be solved by the time we came back as the hotel staff would have cleaned the room, surely noticed the smell, and try to remedy it; we were wrong. When we came back, it was even worse and we had to have someone come up to look at it. They just squeezed some chemicals into the toilet and left; after a day the smell was back. STILL we tried to make the best of things and just get through it since were not in the room much anyways, but things took a turn for the worse the next day. We went to another concert and did not return until 12:15 in the morning. We got out of our uber and found the hotel lobby doors were locked and a note was left saying someone would be back soon; we were stranded outside the hotel at night in the cold. This to me is unacceptable and unheard of. My friend and I are in our early 20’s, and female. We felt like sitting ducks in that doorstep in the middle of the night on a street that did not have much traffic. WE were unsafe and unable to get into our room that we were paying for! We rang the bell and called the hotel several times with no answer. After a bit, some other guests joined us making us feel safer in numbers, but just showed how long we really were having to wait to get inside to safety and warmth. When we finally were able to go in, I immediately went to our room and called Travelocity to try and get this fixed, since we no longer felt safe staying here. Since it was late, they said they would have to talk to the manager in the morning before giving us an answer on what to do. We waited, but were not given a response other than they were working on it. We did not want to stay another night at the hotel out of fear of being locked out again, so we booked another hotel room for our last two nights, deciding to figure out how to get the refund in a safe and clean place. I spoke to the manager, Mateo, directly before leaving telling him what happened and our concerns, and he seemed to think it was ridiculous and humorous for me to be worried about these things. He even said that he put our room on the market and would only refund us if it sold. This means that at the drop of a hat we could be told “your room is sold so you need to leave now” which is completely unacceptable. I became very upset and my friend and I left immediately. Travelocity has a guarantee to help their customers if they feel the hotel they booked is unsafe, but this is a complete lie. They will not help unless the hotel agrees they are unsafe, which is not going to happen. This hotel will lock you out of your room, put you in a closet sized room that smells, and laugh behind closed doors about it. The Trebovir Hotel is a horrible hotel with terrible management that does not care for the well-being or safety of their customers; unfortunately Travelocity has the same values. Stay at the Park Grand Kensington Hotel instead! They have amazing staff and service and saved our trip!
Reviewed 7 February, 2020
The hotel is in an ideal location being only a couple of minutes walk from Earl's Court underground. It is in a quiet road too and I had a lovely single room at the front looking out onto an adjoining road, great for people watching as folk went about their daily business. The room was small, I knew that from other reviews, perfect for me and very cosy with an extremely comfortable bed. I suffer from back problems so I do know a good bed. It was very clean throughout and all the staff were friendly and helpful. The breakfast room had a good choice of buffet food, hard boiled eggs, cold meats and cheese, salad, fruit juices, cereals, a variety of pastries and breads. A good spread. A lift to all floors and always someone on reception. I very much enjoyed my stay at the Trebovir and would definitely go back again.
The only down point is the thin walls between the rooms. I did know about this from looking at other reviews and took earplugs for sleeping. I did have trouble hearing my television sometimes if guests in other rooms were talking at a normal level.
Basic and OK
Reviewed 9 January, 2020
The staff on the front desk are always friendly. I have stayed here regularly over the last 9 months - its basic and does the trick in terms of cost and location. Its clean and the shower has good water pressure, but the beds are not that comfy and the walls are like paper, so you can hear your neighbour cough, snore and argue on their phone!!
The single room size is tiny!!
The continental breakfast is reasonable.
Good location. Basic stay.
Reviewed 31 December, 2019
If you're looking for a basic or short stay, this is a functional choice which offers good location. It's a short walk to the tube, Earl's Court station which is just a couple stops from city centre. There are also shops and restaurants nearby. Reception staff are friendly. Room size is compact, with basic facilities so don't expect anything fancy.