Reviewed 20 September, 2021
Asked to park outside of the car park due to vehicle size. Didn't have time to check in before an event we were attending. Came back to a broken in van and my bag stolen. Informed the hotel but other than what I was told was an upgraded room (not sure what the standard room would have been like), we had no further help or support. No one checked on the us, no one to help clean up all the smashed glass (all over the hotel property), no one asking if they could support, absolutely nothing, like it never happened. I assume they didnt apologise so they werent at fault but still, come on, a simple can we do anything to help! Very disappointed.
Lovely staff, great brekkie, great value!
Reviewed 19 September, 2021
We stayed at the Novotel London West last night for a family weekend in London.
The hotel is HUGE but has a nice reception area with a welcoming atmosphere. The reception staff were fab and very friendly. The kids got jelly beans, a Teddy bear keyring and a friendship bracelet as a welcme gift so they were already pleased.
The room was a good size, our bed was king-size and super comfy. The kids had a sofa bed but when made up it turned into 2 individual beds so better than the kids having to share a double.
The breakfast was superb, literally everything you could wish for, full English, a waffle/pancake station with maple syrup, fresh fruit, yoghurt, pastries, muffins, cereals, dried fruits, nuts, seeds, toast, jams, continental meats/cheeses etc. Even a good gluten free section.
15 minutes on the tube to central London. The hotel is a 5 minute walk (if that) from the tube.
For anyone fancying a kebab we were told to go to the Capital Turkish restaurant on Hammersmith Road, just around the corner from the tube. Gorgeous kebabs with a lovely fresh salad, pickled chillies etc. Well worth a visit, we had a takeaway and ate them in the hotel room.
Great visit, we would recommend this hotel as it was a great price for the quality of the hotel & breakfast.
Wow!!! Thank you!
Reviewed 17 September, 2021
I booked this hotel as a gift for my daughters best friend back in March! They had tickets to two functions and this was my gift… wow! It’s not often these days that you get kindness gifted but how lovely are the staff here! They must have overheard on check in that this was a gift for a 21st birthday and went above and beyond. When my daughter and her best friend returned to the room after their function .. the room had been decorated with balloons, a card and a gorgeous cheesecake! It warms my heart that someone took the time to not only acknowledge an occasion but go out of their way to celebrate with them! I’m so overwhelmed and so happy that my gift was enhanced by the kindness of the staff at this hotel! From a very pleased mum I thank you from the bottom of my heart xxx I know that they are safe with you tonight and will book this hotel again due to the amazing service! Thank you so much xxxx
Reviewed 13 September, 2021
Bathroom is too small for heafty person . Oats should be added for breakfast and hot milk required . Water bottles should be guven daily . Or water machine should be there in walk way . Add more on the address .
Classy hotel in a perfect location
Reviewed 9 September, 2021
My wife and I have stayed at the hotel on several occasions when we have been to the Wimbledon Tennis Championships. The proximity of the hotel to the Hammersmith tube station allows easy and speedy travel via the District line. From the same station there’s quick access into the heart of London via the Piccadilly line. We travel to the hotel by car via the M4 and find the hotel car-park a bonus and great value, too.
The hotel staff are friendly and knowledgeable. We had breakfast on both mornings of our stay. There was a great selection of food and drinks - the bonus was the 2 kids were eligible for free breakfast. We ate in the hotel on the first night of our stay - from memory it was in the bar area as the restaurant was closed at the time.
The boys loved their sofa bed and we all had a restful night’s sleep.
We will return soon!