Failed "Luxury" hotel. Even with the view, not worth the money.
Opinión escrita el 23 de Julio de 2021
Honestly, if it were a $200/night hotel, I wouldn't have bothered, but this supposedly "luxury" resort failed in so many ways for nearly $600/night (some pay $1,000), it drove me to write this review and warn others to look elsewhere.
You can only make one first impression, and our first impression when we drove up with our packed minivan of 7 was NOTHING. No valet or bell person to greet us. After about 5 minutes, finally someone came out. We asked for a one-hour early check-in for three rooms. "No problem" over the phone. When we arrive, only one is ready.
If you like strong perfume smells, this hotel lobby is for you! If you don't.... there's no way to avoid this perfume factory throughout the lobby.
Oh, and two rooms are supposed to be connected, but no. My sister's kids are down the hall. Instead, they book a very nice couple with an infant. Not the couple's fault, but that wouldn't have happened had they kept those two rooms together.
To get into the room, they give you a bracelet that's supposed to let you into the elevator and your room. Works fine for the elevator, not so much for the room. Over and over again, we wave our bracelet and about a minute, we hear a click. I turn the handle and have to use my body to push the door in, it's so tight. This is also a problem for leaving. Since the door's so tight, you have to yank it open, but be warned that you need to pull the door shut, otherwise it closes by itself, but doesn't actually latch.
Now let's talk about the cleaning staff. My wife and I don't need our rooms to be cleaned every day, so we put up the do not disturb sign on door. And yet... they disturb us. While we're out to dinner, we find that someone has come in to replace towls that didn't need to be replaced. This happens every night for four nights. The coup is Friday morning an hour before check out. I'm coming back from Starbucks with breakfast and I find the cleaner opening my door WITHOUT KNOCKING. And yes, the do not disturb sign is STILL ON.
I love modern hotels that let you chromecast from your phone or computer, and this is supposed to be one of them, but no... Works for my sisters and their kids TVs, but not for ours. They came over to check I was doing the right steps, and I was, so broken TV for casting. I could have called down, but at 10pm, honestly, I don't want someone coming over here confirming that it's broken or replacing the TV, so we let it go.
Unless you get the direct ocean view for another not-worth-it premium, you have two choices. 1) You get the ocean view with a direct view of their ugly parking lot, or 2) you get the view of the ocean and the pool, which is fine if your exhibitionists or like the shades always closed. We don't. Nor do we like the constant beat of the pool's music coming through to our room from 10am to 10pm. Bring earplugs if you get the poolside.
So we get a porch overlooking the pool, and that might be nice if it weren't Walmart wire chairs. Maybe target. Either way, cheap and uncomfortable. Not resort.
So what about the room itself? When I saw the photos, I saw grey plank wood flooring. I love wood flooring, but like everything here it's a mirage. It's actually cold tile flooring made to look like wood. Yes, they give you slippers (and robes) but for the price, I wish they'd been real wood. Our bed was made with the duvet's laundry instruction tag facing us instead of at the foot.
Speaking of construction, on the outside, it looks modern and beautiful. The rooms are also modern with night lights and comfortable beds. But don't expect a desk area to work on. My sister's room had a couch area. Ours did not. Beyond that fit and finish of construction is poor. You can see shotty tiling and baseboard cement throughout. And it doesn't bode well for construction when the elevator gets stuck, which happened once. Not sure why the fire alarm went off one morning, but that didn't help.
Another thing I don't expect in a luxury resort is garbage bags all over the hallway as you walk to the elevator. In my resort experience, the cleaning staff have rolling bins that hide the garbage bags.
Once again, in a luxury hotel such as the ones in NY, you'd expect 24/7 staff and people opening the front door for you. Nope. Very sporadic. Now you see them, now you don't, and no one ever opened a door for us.
Some of the towels were faded or soiled, and again, if you're talking $600/room, they should be folded straight with corners, not folded and slapped on a shelf in a leaning tower of towel piza.
So what about the positives? Yes, you're right off the ocean. Pier Village is next door. They do provide beach towels and an umbrella for their private beach area. The bed was comfortable. The front desk people were fine. They have a pool with a bar, but both are small. They'll give a bike to ride down the boardwalk, but get this: they won't give you a lock so that you can stop at any of the shops or restaurants. For some reason, there are cops everywhere, so you'll definitely feel safe--but I'll bet the cops roam the other nearby hotels.
I could go on, but I don't want to waste more time on this place. The Bottom Line is that it is NOT worth $500+ a night, even for being right on the beach.
LOUD PARTIES FOR YOUR $1100 ROOM!
Opinión escrita el 18 de Julio de 2021
My wife and I make family visits to this area and wanted to try this newest hotel even though it is by far the most expensive. While the superficial look is attractive, we were shocked by several things:
1. The build quality is low. Our room (for over $1000 per night on the weekend) had no cover on the air conditioning vent. And the hardware in the shower was cheap and insubstantial.
2. Both nights of our stay, large weddings were help on their roof with extremely loud live music. You do not expect to have a crowd of people dancing above your ceiling to the incessant beat of loud pop music. We called the front desk which acknowledged the problem, especially for people on the fifth floor just below the dancing. Having been in the hotel business, I know that it is possible to do extra sound insulation to reduce the problem but this was clearly not done. That it happened for two nights in a row was outrageous. Nobody pays $1100 to be kept awake by a big crowd dancing above them to loud live music. This is like being given a room next door to a construction project on another room, but done at night! We had an early flight and were exhausted.
I would avoid this place or get assurances that your room is far away from any event being held on the 6th floor!
Nice vacation on the Jersey Shore
Opinión escrita el 8 de Julio de 2021
My family is from Pennsylvania and normally travel to Ocean City, MD for our beach outings, however the drive was getting to be long for us and we wanted to find something closer to home. Found Wave Resort online and the modern look pulled me in.
The lobby and rooms are very nicely decorated with a fresh and modern vibe. We had a Deluxe Double and the room wqs very small, however we were only using it to shower and sleep so it was fine in that aspect. Although we did not have an oceanfront room, we had a spectacular view of the ocean from our terrace. I found the beds low to the ground and too soft to be comfortable, but that's a personal preference. The stand out of the room was the bathroom. It was very spacious, a lifesaver when bathing two young children. The shower felt absolutely phenomenal, spa quality for sure.
The best part for my husband about this resort was beach service! No need to lug chairs, umbrellas, or even towels to the beach because they are all provided for you. The gentleman working beach service were very prompt and polite. It truly made lounging on the beach so easy.
Our first night it stormed really bad so we were stuck with our 3 children inside. We couldn't stay in the room because of the size, but the lobby was a great area to hang out. There were several seating arrangements that allowed for multiple groups to be there without disturbing one another. There was even a pool table. The front desk staff were great at answering our questions and giving us recommendations for pizza,which we ate at the large table in the lobby. Truly a lifesaver in the rain!
Pier Village is still being built up so there wasn't a lot to do at night besides shop, eat, and drink. The carousel was a fun time. We ended up taking a 15 minute drive down Ocean Ave to hit up the Asbury Park boardwalk, which was great.
Our only disappointment was that there was no valet parking as advertised. We had to park across the street in a stone parking lot, then drag all our bags and luggage through that. I'm not sure if it's closed due to. Covid-19, but the website doesn't seem up to date with current regulations.
All in all we enjoyed our stay in Long Branch and will return due to the closer distance to home, the cleanliness of the resort, and the outstanding beach amenities provided.