This comfortable Hotel is located in Downtown. The total number of units is 81. Those who dislike animals may enjoy their stay, as this property does not allow pets.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 96 reviews
Don’t stay here!
I don’t recommend this hotel. Overall it was poorly lit and gloomy both in the common areas and in the room. My room had one large window entirely blocked by a brick wall situated only a few inches away from the glass. My room had no source of ventilation for fresh air into the room, no decorations at all, damaged furniture, and an uncomfortable bed with two flat pillows. The underground parking garage that is so tiny that I could not avoid scratching my back bumper while leaving, despite my best efforts. The garage also was very poorly lit and had a deserted feel which made me uneasy. Considering the hefty price for a one-night stay, I would give this hotel less than one out of five stars. I advise booking any other hotel in the same area if it is within the same price range.
Above what I expected
I was greeted by a friendly clerk to get my room. Parking is a little tight for a SUV but it's on location. I walked in our room and it was very clean and the AC works very well. Room is a little small but it is nice though. Bathroom is very well kept and tidy. Beds are comfortable and clean.
What a nightmare staying at this hotel. The only reason we have not rated it as terrible is because the staff did try - but to be honest they are fighting a losing battle with this place. The whole building needs a complete refurb and should be shut down until this is done. We were given our room key by friendly reception staff and headed upstairs. On entering the room there was a very strange smell, the carpets were very badly stained and the bed felt as hard as a rock. The temperature outside was around 26 degrees as the room was stuffy. The first thing we did was try to switch on the air con but we could not get it to work. We rang down stairs and, to be fair to the staff, the Manager was there within minutes. He did the usual switch it off / switch it back on again but that didn't work. At that stage he said it was broken but would find us another room - luckily we hadn't unpacked. We were then taken to another room down the next corridor but this room was one of their Standard rooms (we had booked a Deluxe room). We pointed this out to the Manager but he initially said, as we had booked through Expedia, that he could not offer us any reduction for downgrading our room. We pointed out that this was not acceptable and he told us to wait while he liaised with reception. Eventually we were told there were no more Deluxe rooms available but they would upgrade us to a Suite. We were then taken down another corridor to the next room - the air con worked this time which was a bonus but the room itself had definitely seen better days. The furniture looked like something from the 1960's and was dented / scratched / broken like it had been used since the 1960's too! The bed was so hard it would have probably have been more comfortable to sleep on the floor. After we had unpacked we decided to go out and explore the area. As we went to leave the room we noticed that the door was not closing properly (with all our property in the room and NO safe we could not leave) so had to ring down to reception again. Once again we have to say that the staff were quick to come up but they struggled to mend the door. After almost 1 hour, and 3 memeber's of staff, the door eventually closed but we were told to be "careful" when we came and went!! On the 2nd day we noticed that the air con was stuck permanently on 72 degrees and would not move and the door refused to lock on our way out AGAIN so we had to wait for staff to attend again! There was no bin in the room, we advised staff on reception twice but one never appeared. On the 2nd day we used a carrier bag to collect the rubbish up, the maid came - took the bag, but still did not take the hint to leave a bin!!! On our 3rd day out we returned to find the door to our room was open. Luckily nothing was taken but this down to pure luck. We raised it with staff and were told that only the maid had been to the room that day, obviously the lock failed on her same as it had on us but she made no attempt to secure it or let reception know. All in all with faulty air con, furniture that looks like it came out of the ark, stained and smelly carpets, beds that are so hard they are virtually impossible to sleep on, poor hygiene with no bins etc in the rooms, and a total lack of security to the rooms I would not recommend a stay at the Garden Suites Hotel and will not be returning.
The hotel and room in particular had a very strong smell, like Korean food. The beds were decently comfortable though, and the bathrooms looked fairly new as if they had been remodeled, unlike the rest of the room. The carpet looked pretty dirty. The TV had mostly Korean channels, but we eventually found one that was in English. There is a fridge in the room though which was convenient, and it's located near several restaurants and across from a grocery store.
Choose another hotel
one of worst Hotel, if you are not Korean nobody don't even take noticed of you. You are nobody. Spa? no way it's a lie. Dirty, smells old, paperwalls noisy AC and typical low class hotel. Homeless people in area be careful. No securitybox.Anthing positive? sorry NO. It was a mistake and never come back here again