Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 19 de Abril de 2015
Estuvimos dos noches, la verdad que es un hotel excelente con unas camas muy cómodas, una habitación en el cuarto piso muy amplia, con una limpieza impecable .
Es un hotel donde te sientes a gusto y donde sin duda quisieras regresar.
Very Clean, Great for Large Family!
Opinión escrita el 29 de Mayo de 2021
Came with family of 5 to do annual trip to crayola experience in Easton, Pa. Exceptionally clean, conveniently located and very friendly staff. Extra bedding set was used for the pull out couch. Wished breakfast ended a little later on weekends but we managed to sneak in a quick bite.
Sore excuse for a Marriott Property (which is a shame)
Opinión escrita el 3 de Mayo de 2021
I wish TripAdvisor had a no-star category. What follows is NOT WHAT IS EXPECTED from a MARRIOTT property whatsoever. Do not book here if you expect a clean and welcoming stay. Do not expect Marriott standards, either.
While someone mentioned this being renovated, we saw no evidence of it. It is dark and not overly welcoming. Even when checking in, the person in reception looked as if she were going for a run, wearing exercise apparel and treated us like we were interferring wih her plans, and wholy not reflective of the standards of Marriott.
Be forewarned. No adherence to Covid-protocols by staff. The staff does not wear face masks appropriately. Overall lack of cleanliness excused off by management. Doors to rooms grimy and not cleaned, oven not cleaned, the couch was broken and unusable, caked-on dust on furniture and light fixtures, the cover of air unit broke and revealed caked-on dust and other contaminants.Room phones had not been cleaned; could barely read the print through the grime. Discovered someone else's personal body hair in the shower. Hardly cleaned and clearly not sanitized per Covid requirements and certainly not Marriott, either.
Could go into depth about how management's efforts to resolve the issues, but
it would be very lengthy (from extreme lack of professinalism to excuses, to demeaning and arroagant behaviors); suffice to say, had to involve Corporate - several times. (same experience as some others on here)
This is NOT WHAT IS EXPECTED from a MARRIOTT property and it is a shameful excuse for one. There is really nothing of the Marriott brand, except for the partly lit sign outside.
Nice place but hot
Opinión escrita el 28 de Abril de 2021
Stayed here for 4 nights in late April. Soon as we got into our room it was HOT. AC set to 75. Had trouble turning it down & keeping the system running on cool, it kept shutting off. Hallway was also stifling. The room was laid out really cool, 2 queen beds ea with their own bedroom & inside ea bedroom were TVs, landline phones & AC units along with closets, Kitchen was stocked with dishes, glasses, cookware, etc. Dishwasher, garbage disposal, fridge, small oven, coffee maker, etc. . No computer chair or work station but there was a table we used for our desktop pc. We were unable to hook up an xbox to the televisions, we were however able to hook up a Roku but the TVs here are jacked with a box on the back to where they do not let you use more than one HDMI regardless of there being more than one HDMI port. They had someone come up to try & get it to work for us but he was unable to. The box they place (unnecessary) on the back of the TVs is preventing the hookup of much of anything unlike other hotels, so we just did the Roku. There was a pullout sofa bed, ottoman, chair, table etc.. Towels were adequate, entire place was clean. Paul Mitchell shampoo/conditioner/lotion mini bottles in the bathroom as well. They just did a remodel of the rooms however the bathroom door gets stuck when you open it, the tile is too high for the door. Lots of lights in this room. There are blackout curtains which work quite well. This hotel is in fact right next to Route 33, you WILL hear it if your room is on the side of the highway, we were on the 2nd floor facing the highway, heard trucks & cars all night, there is no sound barrier on the roadway to prevent this. Ask for a room not near the highway, trust me you will hear this even late at night it does not let up. There was a breakfast downstairs, my husband had omelettes & a few other things & said the waffles were huge. Also fruit & coffee etc. The brewed coffee is avail in the lobby all night, it was actually very good, best I've ever had in a hotel but my previous experiences with Marriott coffee has always been exceptional. There are newspapers in the lobby. There is a computer if needed, There is a standard Marriott market with food. Someone is in the lobby at all hours including overnights which made us feel safe. There is an exercise room with treadmill, weights, and a stair climber along with television. There is a coin-op laundry. There is a pool but we didn't use it & I believe it was out of order or something when we were there. If you go out to smoke it can be noisy from the highway but there are various ashtrays & tables to sit at and the main entrance is very well lit, I never felt unsafe out there at 3am having a smoke. There is a WaWa convenience store/gas station 2 doors down. It is also near restaurants & stores (walmart, target etc). All doors (side doors, exercise room etc) require the key card & they all are in working order. The only reason I left off one star is because of the AC units & televisions, aside from that it was a positive experience as it always is for me as a rewards member for many years. Everyone also was wearing masks, and the hotel was very good with this. If we needed to call down to the front desk for something they were very attentive & helpful & nice, no complaints really. I would definitely stay here again as long as we could get a room away from the highway.
Not as described and poor management
Opinión escrita el 9 de Abril de 2021
We booked this hotel due to location and the photos, amenities, etc. The staff was not available for assistance at the front desk, the rooms were filthy, not acceptable during covid-19, the room had an insect problem in the bathroom, no water pressure in the shower, the noise from the highway was a serious problem, the manager was rude and complained that if he provided assistance he would have to work late, the pool had a terrible film on the entire pool, the mattresses were awful, no luggage rack in room, none available at the hotel upon request, request to change rooms were denied, the manager was very unprofessional. We escalated the complaint to Marriott corporate because the manager told us if we did not like the room we could check out. Corporate called the hotel, the manager grossly misrepresented the complaints, called my spouse and acted very irrational. The management behavior was so unprofessional that it made us uncomfortable. We checked out and went to another Marriott property. Our decision to check out was the poor quality of the hotel, and the unstable behavior of the manager. We took a loss of 50,000 Marriott points at this location. I strongly encourage anyone to stay somewhere else. Rewards customers are not appreciated, the manager came across as inexperienced, dishonest and unstable. This trip was in celebration of a family event. We have never been treated so poorly at a Marriott hotel over a request to change rooms.