Pet maximum weight in lb is 80.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 56 reviews
Filthy and terrifying
This hotel is a total dump. I expected room service only every other week so I would not complain about the fact that the room was not clean. I borrowed a broom and bought cleaning supplies myself. For most of my stay the water was only lukewarm in the shower. The unexpectedly terrifying thing about this Hotel is that there is no one at the front desk after they close in the evening overnight until morning. The card in the room says that when the front desk is closed you can reach someone by dialing a special number. That number reaches a hotel employee who is Most likely asleep and not thrilled about being awakened. On several different occasions there was noise until 330 or 4 in the morning – people running up and down the halls screaming, loud music, and loud TV and I could reach no one. If you are apprehensive about the level and the intensity of the noise and disturbance your only option is to call 911. I left early and would never stay in this hotel and strongly recommend Finding a safer and cleaner place to stay.
The customer service is above wonderful. Always willing to help in any way possible. Very quiet. Very clean. Pets are welcomed I don't want someone coming into my room so I don't mind my bed being changed. I made the mess allow me to throw away what I want. If you want surrounded by people who are friendly and willing to help come stay here!
Worst hotel ever!! Stayed three weeks and they never cleaned our room. Then charged us a daily linen fee. There were rat droppings on the mattres. Horrid customer service, all you will receive is an I’m sorry. There were multiple cars broken into. Never never stay here.
Make sure to never leave anything of value in your vehicle. I've had tools and personal items stolen equally $2,500. The room my family and I stayed in was filthy. Urine stains with pubic hair around the toilet, dirty linens, the sheets smell like cigarette smoke and have burn holes in them (our room was non smoking) there was enough dirt, grime, and hair to make up a medium sized dog under the bed. I reported this to the hotel management staff and they apologize stating "on our walk through this must have been over looked or never looked at." The following day my family and I left the hotel for 5 hours, when we returned only the linens have been changed. That dirty dog was still under my bed, they didn't even attempted to move or clean under the bed and we could still see urine stains around the base of the toilet. So I refuse maid service and my wife had to clean up the past guest (s) filth.
Extended Work Stay
My Husband stayed for an extended period while working outside of Lubbock. Christina at the front desk is the best - always willing to help and has a great attitude - means a lot when you are away from your family.