Check-out ends at: 11:00
C/ Concepción Arenal, 6, 28004 Madrid, Spain - Madri, Madrid - Spain - 28004
Check-out ends at: 11:00
Reviewed 30 june, 2022
We had a great stay at WooHoo!! We were there for two nights only and it was perfectly safe and comfortable. We got a private room and had our own shower with a shared toilet. It was easy to use, they let us drop bags early and it was in a great part of Madrid!! I would recommend for a short stay :)
Location and staff ☺️
Reviewed 15 february, 2022
I liked hostel staff a lot, they were super friendly and helpful (especially girl with blue hair :D ). Room was clean and toilet too, but doors from shower in room couldn’t be closed and also in big bathroom shower was broken. Location is perfect, all main sights easy reachable- in like 15-20min maximum walk. I recommend it for anyone who is not spending a lot of time in hostel but around city. Enjoy! 😊
Terrible communication and customer service
Reviewed 26 february, 2021
We originally booked this accommodation for June 2020 for 3 nights; due to the COVID pandemic our flights were cancelled and we had to cancel our trip. Although the booking was nonrefundable, Woohoo Hostal Madrid initially offered us a voucher to use at a later date. After this they did not response to our multiple emails and phone calls. We required confirmation for our travel insurance claim that Woohoo Hostal Madrid did not provide us with a refund and that we did not use the accommodation on the dates we had originally booked. Woohoo Hostal Madrid ignored all communication with us. Communication and customer service were nonexistence, Woohoo Hostal Madrid grabbed over €200 of our money and did not help us in any way. Really bad experience - AVOID!!
Reviewed 11 january, 2021
At first we could not find Woohoo suites, it was a little hidden. We called the number on the booking confirmation and they explained us. We were received excelled by Jason. He was very guest friendly. The room had everything that you need. The location was perfect, in the middle of the centre in a side street of the Gran Via. We extended our stay to see more about Madrid and the neighbourhood. We were travelling with oir teenage daughter and had our own bathroom. We would highly recommend this hostal. Extra thanks and regards to Jason who did his absolute best to make us feel welcome.
AVOID THIS HOTEL, DONT PAY THEM IN ADVANCE!
Reviewed 18 september, 2020
I highly DO NOT recommend the collaboration and the booking in this hostal. Due to the COVID19, it is not possible to change the date of the booking or to get the refund of the payment of this hostel (booking was made before the COVID19 started). It is impossible to contact them because they don't answer neither mail nor calls. The most important for them is to PAY IN ADVANCE and then - you won't see the money back and you can do nothing :) It is highly improfessional, I will give a negative feedback whereever I can to warn the tourists. Unfriendly place without good approach to the customers!!!!