Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 3200 reviews
Surely the best hotel in Madrid.
We’re huge European city break consumers, with the Cote d’Azur and all the Nordic capitals being at the top of our regular visits but we don’t really do Spain. We thought we should break the 20+ year absence from Spain with a trip to Madrid due to seeing the hotel on a Channel 4 travel show. Each floor is themed to a different designer or architect. We came more for the hotel than the city and the hotel did not disappoint. We took a Zaha Hadid suite and it was by some margin the most interesting hotel room we’re aver stayed in - an igloo sculpted in Corian, with the theme carried through to the bathroom featuring the largest bath I’ve ever seen. We stayed in early March 2020, missing the coronavirus lockdown by a matter of days and given the time we spent in crowded tapas bars it seems we had a lucky escape. The highlight apart from the hotel was a visit to the Museo Reina Sofía, mainly to see Picasso’s Guernica, but this proved to be one of the largest and most fascinating galleries we’ve ever visited.
Amazing experience - once in a lifetime
We were so fortunate as had the amazing chance to experience the Presidential Suite at the hotel. The suite was amazing, with great views over the city. We also had access to the executive lounge which had a good selection of drinks and snacks. The breakfast was lovely. Everything you could want. Cereals, bacon and eggs, croissants etc. You name it, they had it. The only tiny disappointment was when we had a free welcome drink and went to get it and the lady behind the bar made no attempt to help us with the language. Very bizarre as we made an effort to talk Spanish. When another waiter brought the drinks he had unbelievable English. Perhaps the lady was having a bad day. That one disappointing experience was only small and everyone else we talked to was so helpful and accommodating. Would definitely return to the hotel in the future as easy to get to the centre of Madrid from the close metro (Cartegena). We got the 200 bus from the airport which stopped close to the hotel. 1.50 Euros each. Bargain.
An interesting eclectic hotel. My room was very basic given the prices, but I assume this was for artistic value and was certainly functional. Good location for catching the metro and travelling around Madrid (including the conference centre).
More than a Hotel
My family and I stayed at the Puerta America Hotel for two nights. This was the only negative, that we couldn't stay longer! More than a hotel, this place is an attraction in itself. The room we stayed at had the most amazing view, an incredibly stylish design and all the amenities you need. The bed was large and extremely comfortable and, needless to say, it was spotlessly clean. The staff were very friendly and helpful and it is in a great location, not far from the airport but also close to town. All floors are designed by different people and it is nice to simply walk around the hotel. What a treat this was!
Good hotel near the center
It is a 13 floor hotel with a special design. Each floor has different decoration and rooms. Each one was designed by a architect. When we arrived they asked me which floor we would prefer. Once that our preference was the top floors they gave us the choice between 9th floor designed by Robert Gluckman or 11th by a Japanese architect. This one was in black so we choose the 9th which rooms were turquoise. The room was big and clean. We do not like the concept of the bathroom. It is all in glass despite with a curtain to the room. Another negative remark is the temperature of the room and all the hotel. It was always cold. The A/C temperature cannot be changed. The only place were we were comfortable and cosy was the breakfast room. Breakfast choices and offer was great. We went to the Sky Terrace bar where two welcome drinks were offered. Views are stunning and amazing. The parking is expensive: 26€/day. You have plenty of places to park outside (paid also) but needs to be renewed every four hours (except at night which is free). There is a metro station nearby (5 minutes walking) and using public transports is a good choice. You pay 8,40€/day and can use all public transports in Zone A (city center). There are some restaurants nearby where you can eat at a reasonable price. Staff is very helpful and warm. We had a problem with TV not turning on promptly solved.