Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1525 reviews
Perfect for short business Trip
For a business trip the location was perfect (close to the office, not far from the airport; Madrid center can be easily each with the public transport) ; The Hotel is accessible, stylish and the breakfast buffet is tasty. I recommend it for business trip.
One the best hotel experiences in my life
We love the staff, that was very friendly and helpful; the location with no noise, bus stations conveniently close by; the room, the size, the amenities, the bed, the TV , the food, everything was awesome!!!
Nice value for money stay
4stars hotel, clean, comfortable and modern, everything was great, breakfast buffet was tasty, furniture very modern and stylish, the room was big enough and relaxing, the hotel a bit far from the city, but not a big issue, really it was value for money. Based on my stay August 2014.
No iron and 50% surcharge for ironing on Sundays.
This is largely a business hotel and I stay here because of its location close to the office. I arrived today (Sunday), and asked for an iron to press my business shirts and suit - crushed from being packed for the flight. I was told there was no iron for use in the room "impossible" was the reply to the request. They would gladly take it away and do it for me but the standard service at 5 Euro per shirt would not be delivered back to me until 6pm on Monday. Hmmm, what to wear tomorrow. Then the solution!!! I can have my shirts ironed and back to me tonight by 10pm, if I pay an additional 50% on top. All I wanted was something that I have used in every hotel room I have ever been in. An iron and an ironing board!!!!!!!!!!!!!
Standard business hotel
The bad: 1. For a business hotel, the front desk staff do not speak good english, with the exception of their supervisor. 2. There is no concierge desk which means that you have to wait for the front desk staff to attend to check-in/out customers first if you want to make any enquiries 3. I asked for king-sized bed but instead, I got 2 twin beds pushed together. 4. On the day of my arrival, I discovered 6 complimentary bottles of hair shampoo, no body wash and no toothbrush. But the housekeeping team did rectify their error on the subsequent days of my stay. But don't expect hair conditioner - there isn't any. 5. The in-room safe did not work. Housekeeping arrived promptly with a fresh set of batteries. But be warned... the safe door spring mechanism doesn't always swing open on cue - I had to wedge the hotel notepad into the crack to pop it open. 6. Not close to any Metro station. You have to take a bus/taxi to the closest Metro The good: 1. Room was large and clean 2. Water pressure is strong and hot water available at all times, even late at night. 3. Buffet breakfast was simple but fresh. And service was good 4. Location is close to the airport. My taxi driver took less than 30min to reach the airport This hotel is really only for business travellers.