Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Lo mejor, la ubicacion
Opinión escrita el 9 de Febrero de 2013
Paramos 2 veces en este hotel, la primera vez nos dieron una habitacion muy pequena, con una ventanita que tenia un espejo de fondo, creemos que era una ventana ciega pero nunca lo sabremos (hab 312). La segunda vez, luego de completar el formulario de sugerencias, nos dieron una habitacion grande, con ventana real.
La ubicacion es muy buena, a 15 min del aeropuerto, a 50 mts del shopping greenbelt y a pocas cuadras de centros comerciales y muy lindas zonas para salir en la noche. La zona esta bien cuidada y nos daba mucha tranquilidad caminar a cualquier horario por alli. Esta a un par de cuadras de la estacion de metro. Buena relacion precio calidad. Volveria en una proxima ocasion.
Opinión escrita el 2 de Mayo de 2021
My husband and I stayed at this PAL partner hotel after flying from New York. Per government regulations, we had to have a confirmed stay of at least 6 days at an accredited quarantine hotel. Prior to returning, we had to rebook at least 3 times! Each time, the staff was very professional in handling the rebooking. Kudos to Jasmine, Xavier, Karla and Richelle. We arrived on April 26 and were picked up from the airport by Louie. He was the driver and the bell boy. Check in process was smooth and adhered to COVID safety precautions. We availed of early check in and we’re provided with breakfast. The package we availed included 3 meals a day. The food always arrived on time, with two litres of filtered water at breakfast and dinner. Karla arranged to have a microwave in our room. This was very helpful in reheating our meals as we were adjusting due to jet lag. The room was clean and amenities provided were sufficient. We had a window which provided us with a view. We needed this since we were not allowed out of the room for 6 days. It was easy to call the front desk for requests - thanks to Nel, Karla and Xavier. We had a swab test on the 6th day and we’re finally able to checkout today. Thanks, Astoria Greenbelt for making our stay pleasant.
Excellent Customer Service - Karla Hazel Tupaz Front Office Supervisor
Opinión escrita el 5 de Abril de 2021
Chose Astoria for my one week quarantine stay based on good reviews in tripadvisor. I still didn’t really know what to expect esp with low price range and the pandemic protocols. This was an urgent trip and a stressful one coming all the way from Canada, for family emergency reasons. ECQ (equivalent to lockdown) was declared two days after my arrival, making it more stressful for me to plan for my Domestic flight to my home Bacolod City which is another province, islands away). The only thing that really gave me a. Lot of comfort was knowing I was in good hands with Karla. The moment she greeted me on the phone, and listened intently and calmly to my concerns m she made me feel like a VIP, addressing my travel and swab test inquiries, asking me about my food references and feedbacks., reassuring me she will find the information I need... Karla’s genuine service, calm and compassion is every comoany’s Dream of an exceptional employee.... she listens with her heart, she takes initiative to find information you need, and she goes out of her way to make sure your inquiries and requests are taken care of promptly. She is very professional and efficient making me feel like I was a very valued guest. Boxed food was regular, nothing exceptional, but after I requested only for fish meals, it got better for me... can’t complain, three meals Covered with daily rate of $3,000 pesos, it was very economical and room was very clean. I didn’t get any great views but I got some sunlight during the day, with complete basic room amenities, bed comfortable. Rooms are standard, nothing fancy. If I got stranded for any reason I wouldn’t mind paying this rate for another week,, it’s very good value. I tried a couple of items on the menu not covered by my room rate, but oh so worth it!!! Puto Bongbong to die for!!!! Their club sandwich was pretty filling and good quality ingredients.. I ordered puto bong bong almost everyday. The only drawback is the kitchen is from their other branch, there is a cut off for orders, The hotel striict quarantine protocols made me feel very safe. And thanks to Karla I had the best hospitality quarantine experience Inspite of my stress not knowing if I Will make it in time to see my 91 yr old father who is terminally ill and is waiting to see me. Thank you also to driver Louie always service with a smile. Congratulations for choosing the exceptional employees with the right attitude for service, which makes Astoria stand out from the rest!
7 days Quarantine Stay
Opinión escrita el 27 de Febrero de 2021
It was a last-minute hotel selection for this unexpected 7 days stay in Manila. The overall experience with Astoria Greenbelt was flawless. Their team headed by Karla their front desk supervisor along with Richelle and the other staff really knows what customer-centric is all about. They provided convenience and all support needed during that 7 days quarantine stay. The facility is clean and sanitized and the location is very accessible, not to mention great quality food as well.
Stayed for a 14-day quarantine
Opinión escrita el 1 de Febrero de 2021
・Transpo from the Airport to the Hotel (A bit expensive if solo)
・Good food (I liked the dessert)
・Room is quite big, comfortable, and has good interior (Would have been better if there was a window)
・The staffs are approachable and accommodating. They frequently check up on you.
・The check-in check-out process was smooth
・The establishment is well sanitized and the staffs wears PPE at all times
・The internet connection gets disconnected (re-authentication purposes i guess)/slows down from time to time
These are just me nitpicking
・No dust pan/broom or a vacuum cleaner (You have to clean your own room during a quarantine)
・No microwave oven (for when you want to heat up the provided meals)