Reviewed 22 September, 2021
I have stayed in City Garden for my mandatory quarantine when I flew back home to the Philippines, last 1st week of September. Front Desk staffs have been very flexible when I needed to cancel my reservation due to my cancelled flight.
Special thanks to Ms. Briggette for almost arranging everything for me. From my hotel accommodation, airport tranportation, and swab test schedule.
To Ms. May for continously checking if I have safely arrived at the airport and for welcoming me and assiting me for my check in.
Front Desk staffs really went over and beyond to help make my stay hassle-free. To attain that level of service is true dedication to the industry. Keep up the great work, have a very prosperous and successful season. Once again thank you.
My Home, away from home.
Reviewed 22 September, 2021
Without doubt one of the favourite place during this difficult time, quarantining is a hard task but the staff and
the atmosphere is so special and warmth that it really felt like home to me. All respect to all the staff who does a great job here; a true sample of excellent hospitality! To Chloe who’s very helpful and attentive to all my requests during booking the place, she’s knowledgeable with regards to hospitality industry.
Jon Jon whos so kind, attentive and respectful, a service with a smile, doing extra mile is his thing - salutè. To Jeanane (apology with spelling) such a caring and knows how to smile and very empathetic with all my requests as travelled home not as a holiday but due to bereavement. Matt who’s very understanding and helpful, the cleaners and cooks, bell man and all, keep up the good work.
You make my stay a home away from home.
Thank you guys, you’re a pride of this industry keep up the good work and continue to share your smile.
Mandatory quarantine 😉
Reviewed 21 September, 2021
City garden hotel is one of my go to hotel to stay,thats why when they have quarantine package deal i didn't hesitate to book the room. From airport shuttle also have excellent service, the driver is friendly and very helpful too. The receptionist that check in on me is very helpful too.explain everything i need to know during my stay. And take note even i check in 11:30 pm they still send food for me.( i didn't expected that) the food is good too they have more variety, they never repeat same food.on my 5th day of stay they called me if i need anything, and telling me that they have yoga mat, books, puzzle, they can loan on me, no charge. I had issue about my papers the BQC( Bureau of Quarantine Certificate) supposed to be i have my certificate the day before i check out.i called the front desk they said mostly they send in 10pm or early morning but 7:am still i didn't get my certificate i was so worried because the same day is my check out.but the front desk assured me that i am going to check out today. And finally 8:30 am steph called me that my certificate its already there. It would be ready anytime for my check out.I was relieved and happy to hear that.😌 and during my check out Matt help me to be painless as much as possible.from printing all my papers he help me. I will look forward staying here again.
Honesty, professionalism, and charm
Reviewed 20 September, 2021
Thank you to Vincent and to all receptionist of City Garden Hotel Makati for warm hospitality, being honest and happy is one the great treasure of one company and I am very happy with the service especially in terms of Lost and Found - very attentive and no too much drama! I want to stay again and celebrate love in City Garden Makati...
Reviewed 4 September, 2021
Currently staying for mandatory 10 day quarantine. I got the executive room and it’s very spacious. Super comfortable bed, clean room & bathroom. Staff are very helpful & accommodating! Arrived here 8 in the morning, Jianne checked me in and gave me lots of information about how my stay is going to be. She explained me each and every paper she handed me. Nicole is also super nice. Housekeeping also checks if I need anything, amenity kits etc. They also offer different items that could ease boredom during quarantine like yoga mat, books, brain games, elastic bands. Overall, they go above and beyond!