Reviewed 18 August, 2021
Where do i begin to tell about the injustice that was done to me by the the manager of this hotel, and his wife and his brother.
Let's just start from the start.
I'm suggesting you read it all, it can save your holiday, and your soul, for that matter.
I came to the hotel and was shocked by the room that i got. It was totally different from the photos! You can say that it wasn't a room! I really tried to ignore it, so my vacation won't be ruin, but one thing led to another.
First of all, the TV didn't work for 2 days. The manager just took it of the wall and disappeared for 2 days, when i asked about it, the manager came and tried to fix it himself, but i kept hearing the screws falling down the floor, and him moan. After two minutes, he gave up and told me that the TV will work later that day, i acted politely and waited, knowingly it won't work.
The room... how can i describe it?
Everything was broken and dirty, you can see it from the pictures. There was an awful smell in the toilet, especially when you flush the water. This smell was all over the room.
When you shower, the bathroom is flooded. The toilet seat was broken, and when i read all the reviews, i was shocked to hear that the toilet seat is broken for more that a year!!, and god only knows how much more.
There was a rust all over the room, and the bathroom, and in the shower!! And i was disgusted to take a shower from a water that falls from a rusted faucet.
The weird pool, it's wasn't a pool, more like a swamp. The pool was half emptied, so when you swim there, you get hit by the floor. My legs have a lot of bruises.
There was cigarettes, leaves, dirt, dead bugs, dead bees, and wraps of snacks in the water. I needed to clear my way when i swam. The pumps of the pool wasn't working, but again, what is to expect from this manager?
When i told him about the TV and the pool, he got mad at me, and said "it's things that happen."
All the week i was there, he didn't bother to clean the pool, at all.
The sunbed was the worse!! Look at the pictures and see for yourselves. You would think that in this time of the corona, cleaning will be a top priority, but not at this hotel, where the employers wouldn't even respect you and wear a mask!!
The hotel is located in the middle of NOWHERE!!! He wrote that the beach is near. You need to go a few km UPHIL just to go there, and the weather was a so hot!
There isn't a proper transportation there. A bus that come 2-3 times a day, only to a destination, with nothing to see there. So i had to take a cab, and the cab drivers there? took all my money, just like this manager, who promised me a discount, but in reality? Took the full pricey cost long before i was gone from this
The worst part come now, so embrace yourselves. When i went to talk to him, it was really scary. He shouted at me, and told me: "what to you want???, what do you want??". And came near to my face with a scary face, cursed me. And threatened that if i won't shut up, he will call the cops. (On basis that only god knows...)
That is the moment that i broke, and cried in my room. Afraid for my life, i didn't know what to do.
When i got back to my country, i saw that my booking was CANCELED by the hotel in Booking.com, so i won't be able to write a review. When i spoke to booking, they told me it's a severe matter, and i, with them, is doing everything so that hotel won't appear anywhere!
I sent them a payment proof, and pictures that i was there, and my money was long gone by this "person".
Don't do the mistake i did, don't go there!!!
Reviewed 22 October, 2019
Location: The hotel is situated on the hillside, off a twisty, hilly road about 10-15 minutes walk from the main bay in Agia Pelagia. It has parking in front and to the rear, though you will need to be a confident driver to avail of both. As it is set back and up from the sea, the views are spectacular and it's also very quiet. It is about 30+ minutes drive from Heraklion.
Size: It's a smaller hotel set over several levels. The rooms are a decent size and do vary quite a bit. There is a decent-sized terrace, bar & eating area. The pool is relatively small and was closed for use when we went due to the time of year.
Food: Very good. We mostly availed of the breakfast which consisted of coffee/tea/juice, watermelon, rolls & spreads, yoghurt with honey, biscuits and freshly made omlettes. Delicious. Our entire group had it every day. Evening food was also very good, lots of seafood on the menu
Staff: Exceptional. It's a family-run place and with it being smaller it is more intimate. The staff - Stelios in particular - is extremely welcoming & friendly, with a good sense of humour, helping with any situation or request you may have.
General Area: Agia Pelagia is a short walk away and relatively low-rise in terms of buildings, lots of shops and then tavernas on a sandy beach. Not as overwhelmingly tourist as some other places would be. Also worth noting that Monanaftis beach, a smaller but still very nice place, is just 5 minutes drive away.
Rooms: Very neat and tidy, my room had a semi-open shower in the main bedroom, blocked off by glass. No complaints here and in particular the bed + pillows were fantastic, firm and made for a great night's sleep. Aircon worked very well and rooms have a fridge for storing supplies.The rooms will be different though depending on what you go for, some will have seperate bath/showers or other rooms.
Price: Very good value for money. October is still nice and warm in Crete - 25 degrees, sea warm enough to swim in - and the hotel being busy reflected that it is still a popular time to come.
Would absolutely stay here again.